Healthcare Parking & Guest Services: Valet, Shuttle & Safety

Carilion Clinic; Roanoke (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, &Vision

Paid Time Off (accrued from day one)

Onsite fitness studios

Health & wellness app access

Job summary

Carilion Clinic Roanoke Memorial Hospital is seeking a Parking Assistant to provide safety, information, and valet services for patients, guests, and staff entering or exiting the facility. This full-time, on-site role supports smooth entrance flow and coordinated shuttle operations across Carilion facilities.

The position requires strong communication, hospitality, calm demeanor and a valid Virginia driver’s license.

Qualifications

• High School Graduate or GED required.
• Two years related experience in customer service or parking.
• Valid Virginia Operators License and adherence to the Qualified Drivers Guidelines and Eligibility Standards.
• Must have strong communications skills, be hospitable, calm, have tact, diplomacy and be professional in all situations.

Responsibilities

• Manages flow of traffic at each major point of entry with the Carilion Clinic campus to ensure smooth and efficient patient flow.
• May direct patient transport vans, delivery vehicles, hotel shuttles, funeral homes and cab companies to designated parking areas.
• Greets, directs and offers assistance to patients and guests as they enter and exit parking areas.
• Cross-trains in all parking areas.
• May notify nurses when patient arrives
• Operates shuttle service for patients, guests and staff to and from various Carilion facilities.
• Drives, inspects and manages maintenance for all vehicles.
• Provides after hours transportation for special groups or tours.
• Parks and retrieves vehicles for patients, guests with special needs, and special guests (executives, celebrities, etc.). Drives vehicles to overflow lot as needed.
• Issues valet tickets and documents vehicle information, patient information, claim numbers and key storage. Tracks and reports daily ticket count for Guest Services.
• Patrols campus and contacts Police for urgent situations regarding safety, locked cars, flat tires, dead batteries, lost vehicles, fire drills and code red alerts, as well as de-escalating situations occurring in parking areas with hostile guests.
• Directs and positions vehicles accordingly to avoid disruption of traffic flow at entrance.

Skills

Communication skills

Customer service

Parking operations

Education

High school diploma or GED

Job description

Carilion Clinic Roanoke Memorial Hospital is seeking a Parking Assistant to provide safety, information, and valet services for patients, guests, and staff entering or exiting the facility. This full-time, on-site role supports smooth entrance flow and coordinated shuttle operations across Carilion facilities.

The position requires strong communication, hospitality, calm demeanor and a valid Virginia driver’s license.