Hotel Parking Operations Lead | Revenue Growth & Service

Reimagined Parking; San Jose (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Incentive bonus plan

20 days paid time off

401(k) plan with employer match

Comprehensive health plans

Job summary

Reimagined Parking in San Jose, California, is looking for a dedicated Hotel Parking Operations Manager. This role oversees parking operations, ensuring exceptional customer service and managing personnel across multiple locations. Candidates should have over 5 years of parking management leadership experience.

The position offers an annual salary range of $90,000 - $100,000, along with generous paid time off and comprehensive health plans.

Qualifications

• 5+ years of leadership experience in parking management.
• Proficient in profit and loss analysis.
• Experience in event management is a plus.

Responsibilities

• Deliver exceptional customer experience.
• Recruit and train a high-performing team.
• Analyze financial data to inform budgeting.
• Develop marketing campaigns to attract customers.
• Coordinate parking operations for events.

Skills

Leadership experience in parking management

Customer service focus

Location profit and loss analysis

Revenue generation

Client relationship management

Team-building skills

Education

Bachelor’s degree in Business Administration

Job description

Department: Operations - Management(OPS002)

Compensation: $90,000 - $100,000 / year

Application Deadline: 30 June 2026

Department: Operations - Management(OPS002)

Location: I37-355_170 S MARKET ST

Compensation: $90,000 - $100,000 / year

Description

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

We are seeking motivated and customer-centric Hotel Parking Operations Manager to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.

Key Responsibilities

• Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker
• Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
• Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
• Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations.
• Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility
• Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods.
• Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
• Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams.
• Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.
• 
  OTHER DUTIES:
  Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice
  
  

Skills, Knowledge, Expertise and Requirements

• Bachelor's degree in Business Administration, Management, or a related field
• Proven experience in the parking management industry with a minimum of 5 years in a leadership role.
• Strong focus on customer service and client satisfaction.
• Proficient in location profit and loss analysis.
• Demonstrated experience in revenue generation and direct marketing.
• Event management experience is a plus.
• Client relationship management skills.
• Business development and strategic thinking abilities.
• Leadership and team-building skills.
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.
• Valid Driver's License
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.
  
  

Benefits

Join our team and enjoy an outstanding benefits package, including:

• Incentive Bonus Plan: Rewarding your hard work and contributions based on the company’s achievements.
• Generous Paid Time Off: Enjoy 20 days of paid time off, plus 7 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones
  
  
  

United States - California applicants only:
The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.