Healthcare Outreach & Referrals Coordinator

BrightStar Care of TX; Irving (TX); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly Pay

Free Training

Part of a team with RN Oversight

13 week performance bonus

Employee referral bonus

Weekend with pre- arranged events

Descrizione del lavoro

BrightStar Care of TX in Irving is seeking an Office Assistant / Community Liaison Representative to support daily office operations and develop relationships with healthcare professionals, hospitals, and referral sources.

The role focuses on promoting home health services, generating patient referrals, and supporting admissions while growing census. Strong communication and organization are essential, with RN oversight and weekly pay as highlights.

Competenze

• High school diploma or equivalent.
• Associate degree preferred.
• Experience in healthcare administration, home health, medical office operations, marketing, or community outreach preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Word, Excel, Outlook, and electronic documentation systems.
• Ability to establish and maintain professional relationships.
• Ability to work independently and manage multiple responsibilities.

Mansioni

• Manage incoming calls, emails, faxes, and general office correspondence.
• Provide administrative support to the Administrator and agency management.
• Maintain organized patient referral records and administrative files.
• Assist with data entry, document preparation, scanning, and filing.
• Coordinate meetings, appointments, and office activities.
• Maintain office supplies and assist with daily office operations.
• Ensure documents are routed to the appropriate departments in a timely manner.
• Receive and process incoming home health referrals.
• Communicate with hospitals, physicians, discharge planners, and referral coordinators.
• Follow up on referrals to obtain necessary clinical and demographic documentation.
• Assist with insurance verification and authorization coordination.
• Communicate with clinical staff regarding patient evaluation and Start of Care scheduling.
• Track referral status, admissions, pending referrals, and declined referrals.
• Follow up with referral sources regarding admission decisions and patient status as appropriate.
• Assist in ensuring timely communication between referral sources and the clinical team.
• Conduct regular outreach visits to skilled nursing facilities, assisted living facilities, and community organizations.
• Introduce and promote the agency's home health services.
• Establish and maintain professional relationships with physicians, case managers, social workers, discharge planners, and healthcare administrators.
• Identify potential referral sources and develop new business relationships.
• Participate in healthcare networking events, community activities, and marketing initiatives.
• Distribute approved agency marketing materials.
• Maintain consistent communication with existing referral partners.
• Represent the agency professionally and promote its services and reputation.

Conoscenze

Relationship-building

Organizational skills

Time-management

Communication skills

Customer service

Microsoft Word

Microsoft Excel

Microsoft Outlook

Electronic documentation systems

Formazione

High school diploma or equivalent

Associate degree preferred

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Outlook

Electronic documentation systems

Descrizione del lavoro

BrightStar Care of TX in Irving is seeking an Office Assistant / Community Liaison Representative to support daily office operations and develop relationships with healthcare professionals, hospitals, and referral sources.

The role focuses on promoting home health services, generating patient referrals, and supporting admissions while growing census. Strong communication and organization are essential, with RN oversight and weekly pay as highlights.