Healthcare Operations Supervisor

FlatRock; Flint (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Flatrock in Michigan is seeking a Healthcare Operations Supervisor to lead, mentor, and support our Medical Coordinator team while ensuring residents receive exceptional healthcare services. You will oversee clinical operations, drive quality assurance, and develop staff through targeted training and performance goals in a fast-paced, resident-focused environment.

A Bachelor’s degree in Healthcare Administration or Public Health and 3–5 years of supervisory experience in healthcare, plus

Qualifications

• Bachelor's degree in Healthcare Administration, Public Health or a related field.
• 3–5 years of supervisory experience in healthcare or medical settings.
• Experience working with behavioral health populations.
• Strong leadership and team development skills.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Supervise, coach, mentor and support the Medical Coordinator team.
• Create individualized staff development plans and performance goals.
• Provide hands-on training in medication administration, vital signs, and healthcare procedures.
• Conduct competency evaluations and sign off on medication passer training.
• Audit medical records for accuracy, compliance and organization.
• Monitor treatment recommendations and ensure timely follow-through.
• Support treatment teams in developing individualized healthcare goals.

Skills

Leadership

Team development

Healthcare operations

On-call rotation

Education

Bachelor's degree in Healthcare Administration

Public Health

Job description

Are you a healthcare leader who thrives in a fast-paced environment and is passionate about improving lives? Flatrock is seeking a Healthcare Operations Supervisor to lead, mentor, and support out Medical Coordinator team while ensuring residents receive exceptional healthcare services.

In this role, you'll combine clinical oversight, staff development, quality assurance, and operational leadership to help create outstanding outcomes for residents and staff alike. If you're looking for a meaningful leadership opportunity where your work directly impacts people every day, Flatrock would love to hear from you!!

What You'll Do: Lead and Develop Teams:

• Supervise, coach, mentor and support the Medical Coordinator team
• Create individualized staff development plans and performance goals
• Provide hands-on training in medication administration, vital signs, and healthcare-related procedures
• Conduct competency evaluations and sign off on medication passer training

Ensure Quality Healthcare Services

• Audit medical records in Flatrock's database to ensure accuracy, compliance and organization
• Monitor treatment recommendations and ensure timely follow-through
• Support treatment teams in developing individualized healthcare goals for residents

Drive Operational Excellence

• Develop and improve healthcare policies, procedures, and workflows
• Conduct audits of medication system, MARs, logs, appointments, and documentation
• Provide oversight to assigned homes and medical service areas

What We're Looking For:

• Bachelor's degree in Healthcare Administration, Public Health or similar field
• 3-5 years of supervisory experience in a healthcare, medical or related field
• Experience working with behavioral health populations
• Strong leadership and team development skills
• Ability to manage multiple priorities in a dynamic environment

This position does require a rotation of being on-call!