Healthcare Operations Specialist — Patient Care & Efficiency

Adapt-Health-LLC; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off (PTO) and holidays

Employee Stock Purchase Plan

Parental leave

Disability Insurance

Life Insurance

FSA/HSA accounts

Teledoc access

Job summary

AdaptHealth seeks an Operations Specialist to support patient care and drive operational excellence. This role focuses on improving workflows, ensuring accurate documentation and payer compliance, and collaborating across teams to boost performance.

Ideal candidates have strong communication, the ability to multi-task, and experience with healthcare-related processes. The position emphasizes patient outcomes and adherence to HIPAA and infection control standards.

Qualifications

• One year of relatable work experience required.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Healthcare systems

Independent work

Analytical thinking

Education

High School Diploma

Associate’s or related degree (Healthcare Admin / Business Admin)

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth seeks an Operations Specialist to support patient care and drive operational excellence. This role focuses on improving workflows, ensuring accurate documentation and payer compliance, and collaborating across teams to boost performance.

Ideal candidates have strong communication, the ability to multi-task, and experience with healthcare-related processes. The position emphasizes patient outcomes and adherence to HIPAA and infection control standards.