Healthcare Operations Navigator - Streamline Clinics

Cahaba Medical Care Foundation; Birmingham (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Cahaba Medical Care Foundation is seeking an Operations Coordinator to support the Director of Primary Care Services and ensure smooth day-to-day operations across our Birmingham clinics. This full-time clerical role emphasizes problem solving, process improvement, and effective communication.

You will troubleshoot clinical software and equipment with IT and clinical staff, manage the ticketing system, and help tie new locations into existing accounts.

Qualifications

• High school diploma or GED required; associates degree preferred.
• Ability to work independently and take initiative.
• Strong organizational and prioritization skills.
• Excellent oral and written communication skills.
• Effective time management and organizational skills.
• Detail-oriented with accuracy focus.
• Ability to process information and implement solutions.
• Experience with clinical software systems.
• Demonstrates leadership and Cahaba Core Cultural Competencies (C4s).

Responsibilities

• Assist in researching, observing, and solving problems under the Director of Primary Care Services.
• Provide hands-on IT/clinical staff support to troubleshoot equipment and software.
• Manage Operations Ticket / Help Desk system with triage and initial troubleshooting.
• Assist with development and implementation of process improvements.
• Re-educate and train on updated clinical protocols and workflows.
• Assist with tying in new locations to existing third party accounts, software, and relationships.
• Handle other projects as assigned by the Director of Primary Care Services.
• Travel and on-site presence at CMCF clinical sites multiple times a week.
• Utilize crucial conversations and accountability to foster a performance-oriented environment.

Skills

Independent work

Initiative

Organizational skills

Written communication

Time management

Detail oriented

Problem solving

Clinical software

Leadership

Education

High school diploma or GED

Associates degree or higher

Tools

Shared Drives

Electronic Medical Records

Project Management Workspaces

Data Management and Reporting Software

Job description

Cahaba Medical Care Foundation is seeking an Operations Coordinator to support the Director of Primary Care Services and ensure smooth day-to-day operations across our Birmingham clinics. This full-time clerical role emphasizes problem solving, process improvement, and effective communication.

You will troubleshoot clinical software and equipment with IT and clinical staff, manage the ticketing system, and help tie new locations into existing accounts.