Operations Coordinator

Cahaba Medical Care Foundation; Berney Points (AL); On-site; USD 42,000 - 58,000; Full time

Job summary

Cahaba Medical Care Foundation is seeking an Operations Coordinator to support the Director of Primary Care Services in maintaining day-to-day operations across multiple clinical sites in West Alabama. The role emphasizes improving operational efficiency, ensuring quality standards, and strengthening cross-site communication.

You will work with IT and clinical staff to troubleshoot equipment/software, manage the ticketing system, and help implement updated workflows and protocols.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Ability to work independently and take initiative.
• Strong organizational and prioritization skills.
• Excellent oral and written communication skills.
• Experience with clinical software systems is a plus.

Responsibilities

• Under the instruction of the Director of Primary Care Services, assist in research, observation and problem solving within the organization.
• Provide hands-on support with IT and clinical staff to troubleshoot issues with medical equipment and software.
• Manage Operations Ticket/Help Desk system by initial assessment, prioritization, and routing.
• Assist with development and implementation of process improvement plans.
• Re-educate and train on updated clinical protocols and workflows.
• Assist with tying in new locations to existing third party accounts, software, and relationships.
• Other projects and tasks as assigned by the Director of Primary Care Services.
• Travel and on-site presence at CMCF clinical sites multiple times a week.
• Foster a performance-oriented and feedback-driven environment using crucial conversations.

Skills

Independent work

Initiative

Organization

Communication

Time management

Detail-oriented

Problem solving

Clinical software proficiency

Education

High school diploma or GED

Associates degree or higher preferred

Tools

EMR software

Shared Drives

Project management tools

Data management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Coordinator

Full Time Clerical Birmingham, AL, US

2 days ago Requisition ID: 2012

Operations Coordinator Last Updated : February 9, 2024

Reports to: Director of Primary Care Services

Background: Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in West Alabama. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care. Join our rapidly growing team and contribute to our unwavering commitment to provide high-quality care.

Purpose: The Operations Coordinator plays a key role in maintaining the day-to-day operations of our healthcare organization by supporting the Director of Primary Care Services. The Operations Coordinator will help improve operational efficiency, maintain quality standards and reinforce communication facilitated by the Director of Primary Care throughout CMC’s multiple locations.

Key Responsibilities:

Under the instruction of the Director of Primary Care services, will assist in research, observation and problem solving within the organization

Provides hands-on support in collaboration with IT and clinical staff to troubleshoot issues with medical equipment and software

Manage Operations Ticket / Help Desk system by making initial assessment of all tickets, prioritizing, taking initial troubleshooting steps, and redirecting as appropriate

Assist with development and implementation of process improvement plans

Re-educate and train on updated clinical protocols and workflows

Assist with tying in new locations to existing third party accounts, software, and relationships

Other projects and tasks as assigned by the Director of Primary Care Services

This position requires travel and on-site presence at CMCF clinical sites multiple times a week

Utilizes crucial conversations and crucial accountability skills to foster a performance-oriented and feedback-driven environment

Qualifications & Skills:

High school diploma or GED required, Associates Degree or higher preferred

Ability to work independently and take initiative

Strong organizational and prioritization skills

Excellent oral and written communication skills

Effective time management Time Management and Organizational Skills

Detail-oriented

Ability to process information and implement solutions

Proficiency in utilizing clinical software systems, including: Shared Drives, Electronic Medical Records, Project Management Workspaces, Data Management and Reporting Software

Demonstrates strong leadership skills and Cahaba Core Cultural Competencies (C4s)

Working at CMCF:

We offer competitive compensation, comprehensive benefits, and professional development opportunities in a supportive and collaborative environment. CMCF is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals.