Healthcare Operations & Process Coordinator

Cahaba Medical Care Foundation; Berney Points (AL); On-site; USD 42,000 - 58,000; Full time

Job summary

Cahaba Medical Care Foundation is seeking an Operations Coordinator to support the Director of Primary Care Services in maintaining day-to-day operations across multiple clinical sites in West Alabama. The role emphasizes improving operational efficiency, ensuring quality standards, and strengthening cross-site communication.

You will work with IT and clinical staff to troubleshoot equipment/software, manage the ticketing system, and help implement updated workflows and protocols.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Ability to work independently and take initiative.
• Strong organizational and prioritization skills.
• Excellent oral and written communication skills.
• Experience with clinical software systems is a plus.

Responsibilities

• Under the instruction of the Director of Primary Care Services, assist in research, observation and problem solving within the organization.
• Provide hands-on support with IT and clinical staff to troubleshoot issues with medical equipment and software.
• Manage Operations Ticket/Help Desk system by initial assessment, prioritization, and routing.
• Assist with development and implementation of process improvement plans.
• Re-educate and train on updated clinical protocols and workflows.
• Assist with tying in new locations to existing third party accounts, software, and relationships.
• Other projects and tasks as assigned by the Director of Primary Care Services.
• Travel and on-site presence at CMCF clinical sites multiple times a week.
• Foster a performance-oriented and feedback-driven environment using crucial conversations.

Skills

Independent work

Initiative

Organization

Communication

Time management

Detail-oriented

Problem solving

Clinical software proficiency

Education

High school diploma or GED

Associates degree or higher preferred

Tools

EMR software

Shared Drives

Project management tools

Data management software

Job description

Cahaba Medical Care Foundation is seeking an Operations Coordinator to support the Director of Primary Care Services in maintaining day-to-day operations across multiple clinical sites in West Alabama. The role emphasizes improving operational efficiency, ensuring quality standards, and strengthening cross-site communication.

You will work with IT and clinical staff to troubleshoot equipment/software, manage the ticketing system, and help implement updated workflows and protocols.