Operations Coordinator

Cahaba Medical Care; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Professional development opportunities

Job summary

Cahaba Medical Care Foundation, based in West Alabama, seeks an Operations Coordinator to support the Director of Primary Care Services in day-to-day operations across multiple locations.

The role focuses on improving operational efficiency, maintaining quality standards, and reinforcing communication channels within the organization. Travel to clinics is required regularly.

Qualifications

• High school diploma or GED required; associates degree or higher preferred.
• Ability to work independently and take initiative.
• Strong organizational and prioritization skills.
• Excellent oral and written communication skills.
• Effective time management and organizational skills.
• Detail-oriented with strong problem-solving abilities.
• Proficiency in clinical software systems including EMR, shared drives, PM workspaces, and data reporting tools.
• Demonstrates Cahaba Core Cultural Competencies (C4s).

Responsibilities

• Assist in researching, observing and solving problems under the Director of Primary Care Services.
• Provide hands-on IT/clinical staff support to troubleshoot equipment and software issues.
• Manage operations ticket/help desk by triaging and initial troubleshooting.
• Assist with development and implementation of process improvements.
• Train on updated clinical protocols and workflows.
• Assist with onboarding new locations to existing accounts and software.
• Travel to CMCF clinical sites multiple times a week for on-site presence.
• Support a performance-oriented and feedback-driven environment.

Skills

Independent work

Strong organizational skills

Excellent communication

Time management

Detail-oriented

Information processing

Education

High school diploma or GED

Associates degree or higher

Tools

Electronic Medical Records

Shared Drives

Project management software

Data management & reporting software

Job description

Operations Coordinator Last Updated: February 9, 2024

Reports to: Director of Primary Care Services

Background: Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in West Alabama. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care. Join our rapidly growing team and contribute to our unwavering commitment to provide high-quality care.

Purpose: The Operations Coordinator plays a key role in maintaining the day-to-day operations of our healthcare organization by supporting the Director of Primary Care Services. The Operations Coordinator will help improve operational efficiency, maintain quality standards and reinforce communication facilitated by the Director of Primary Care throughout CMC’s multiple locations.

Key Responsibilities:

• Under the instruction of the Director of Primary Care services, will assist in research, observation and problem solving within the organization
• Provides hands-on support in collaboration with IT and clinical staff to troubleshoot issues with medical equipment and software
• Manage Operations Ticket / Help Desk system by making initial assessment of all tickets, prioritizing, taking initial troubleshooting steps, and redirecting as appropriate
• Assist with development and implementation of process improvement plans
• Re-educate and train on updated clinical protocols and workflows
• Assist with tying in new locations to existing third party accounts, software, and relationships
• Other projects and tasks as assigned by the Director of Primary Care Services
• This position requires travel and on-site presence at CMCF clinical sites multiple times a week
• Utilizes crucial conversations and crucial accountability skills to foster a performance-oriented and feedback-driven environment

Qualifications & Skills:

• High school diploma or GED required, Associates Degree or higher preferred
• Ability to work independently and take initiative
• Strong organizational and prioritization skills
• Excellent oral and written communication skills
• Effective time management Time Management and Organizational Skills
• Detail-oriented
• Ability to process information and implement solutions
• Proficiency in utilizing clinical software systems, including: Shared Drives, Electronic Medical Records, Project Management Workspaces, Data Management and Reporting Software
• Demonstrates strong leadership skills and Cahaba Core Cultural Competencies (C4s)

Working at CMCF:

We offer competitive compensation, comprehensive benefits, and professional development opportunities in a supportive and collaborative environment. CMCF is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals.