Healthcare Operations Manager

Careerswift; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

Raventra Health is seeking a Healthcare Operations Manager to oversee revenue cycle operations for multiple client accounts in a fully remote setting. You will coordinate teams, monitor KPIs, resolve escalations, and drive workflow improvements to ensure accurate, efficient service delivery.

The ideal candidate has 3+ years in healthcare operations with strong leadership, data-driven decision making, and excellent communication skills to work with internal teams and client stakeholders.

Qualifications

• 3+ years of experience in healthcare operations, revenue cycle management, or healthcare services.
• Experience managing or coordinating healthcare operations teams.
• Strong understanding of revenue cycle workflows, including billing, coding, claims, payment posting, and AR.
• Experience monitoring operational KPIs and using data to improve performance.
• Strong leadership, organization, and problem-solving skills.
• Ability to manage competing priorities and make effective operational decisions.
• Strong communication skills and ability to work with both internal teams and client stakeholders.
• Experience managing escalations and resolving operational issues.
• Ability to work independently and effectively in a fully remote environment.

Responsibilities

• Oversee day-to-day operations across billing, coding, claims, payment posting, and accounts receivable functions
• Coordinate workloads and priorities across operational teams to support client requirements
• Monitor productivity, quality, turnaround times, and other operational performance metrics
• Review operational reports and identify trends, bottlenecks, and opportunities for improvement
• Manage escalated operational issues and coordinate timely resolution with the appropriate teams
• Work with Client Success Managers to address client concerns and maintain service standards
• Develop and improve processes, procedures, and internal operating standards
• Support training, coaching, and performance development for operational team members
• Ensure teams follow established healthcare privacy, security, and compliance procedures
• Communicate operational priorities, risks, and performance updates to leadership

Skills

Healthcare operations

Revenue cycle management

Team leadership

Data-driven decisions

Communication

Tools

Epic

Athena

eClinicalWorks

Job description

Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. As a Healthcare Operations Manager, you will oversee day-to-day revenue cycle operations and help ensure services are delivered accurately, efficiently, and consistently across client accounts. You will coordinate operational teams, monitor performance, resolve escalations, and identify opportunities to improve workflows and service quality.

WHAT YOU WILL DO

Oversee day-to-day operations across billing, coding, claims, payment posting, and accounts receivable functions

Coordinate workloads and priorities across operational teams to support client requirements

Monitor productivity, quality, turnaround times, and other operational performance metrics

Review operational reports and identify trends, bottlenecks, and opportunities for improvement

Manage escalated operational issues and coordinate timely resolution with the appropriate teams

Work with Client Success Managers to address client concerns and maintain service standards

Develop and improve processes, procedures, and internal operating standards

Support training, coaching, and performance development for operational team members

Ensure teams follow established healthcare privacy, security, and compliance procedures

Communicate operational priorities, risks, and performance updates to leadership

WHAT WE ARE LOOKING FOR

3+ years of experience in healthcare operations, revenue cycle management, or healthcare services

Experience managing or coordinating healthcare operations teams

Strong understanding of revenue cycle workflows, including billing, coding, claims, payment posting, and AR

Experience monitoring operational KPIs and using data to improve performance

Strong leadership, organization, and problem-solving skills

Ability to manage competing priorities and make effective operational decisions

Strong communication skills and ability to work with both internal teams and client stakeholders

Experience managing escalations and resolving operational issues

Ability to work independently and effectively in a fully remote environment

HIPAA-compliant private workspace

NICE TO HAVE

Experience working with provider groups or hospitals

Familiarity with Epic, Athena, eClinicalWorks, or other healthcare systems

Lean, Six Sigma, or other process improvement experience

Experience with outsourced healthcare services or multi-client operations

COMPENSATION AND BENEFITS

Compensation will be discussed during the interview and will reflect the candidate’s experience, qualifications, and relevant healthcare operations expertise.

Benefits and additional employment details will be discussed during the hiring process.

EQUAL OPPORTUNITY

Raventra Health is an equal opportunity employer. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need an accommodation at any stage of the hiring process, please contact us and we will work with you to provide appropriate support.

Location: Remote