Healthcare Operations Learning Lead

Sanitas; San Antonio, Chandler, Phoenix (TX, AZ, AZ); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Sanitas Medical Centers is seeking an Operations Learning Manager to lead the training and implementation program for administrative and operational staff nationwide. The role ensures processes, workflows, and EMR use are understood and executed with accuracy.

You will design training content, deliver sessions, and partner with Billing, IT, and other departments to validate materials and updates. Travel to multiple locations for on-site sessions is required, with a focus on onboarding and

Qualifications

• Requires demonstrated ability to monitor quality of processes.
• Excellent communication skills at all levels and amongst team leaders.
• Strong consultative relationship and interpersonal skills.
• Detail-oriented, organized, and analytical mindset.

Responsibilities

• Design, develop, and implement training content for administrative and operational staff.
• Conduct training sessions for front desk and management personnel.
• Train staff on responsibilities, processes, and EMR use.
• Coordinate on-site training across locations and refreshers.
• Onboard and train new employees; track progress and KPIs.

Skills

Communication skills

Interpersonal skills

Customer service

Attention to detail

HIPAA confidentiality

Education

Relevant degree or vocational coursework

Tools

EMR systems

Job description

Sanitas Medical Centers is seeking an Operations Learning Manager to lead the training and implementation program for administrative and operational staff nationwide. The role ensures processes, workflows, and EMR use are understood and executed with accuracy.

You will design training content, deliver sessions, and partner with Billing, IT, and other departments to validate materials and updates. Travel to multiple locations for on-site sessions is required, with a focus on onboarding and