Healthcare Operations Fellow - Hands-On Leadership (12Mo)

Epic Health System Llc; South Lyon (MI); On-site; USD 55,000 - 65,000; Full time

Job summary

EPIC Health is seeking a dedicated Administrative Fellow to join our Healthcare Operations team in South Lyon, MI. This paid 12-month fellowship focuses on hands-on learning in clinic operations, performance analytics, and process improvement under guidance from experienced leaders.

You will engage in cross-functional initiatives, work with Practice Managers, and contribute to strategic projects that drive patient experience, access, and operational excellence across multi-site healthcare

Qualifications

• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), or related field.
• Strong analytical and problem-solving skills.
• Ability to work with data, identify trends, and develop actionable recommendations.
• Strong communication, organization, and interpersonal skills.
• Fellowship is a paid 12-month program with potential for future career progression in healthcare operations.

Responsibilities

• Gain hands-on exposure to daily outpatient healthcare practice operations.
• Work alongside Practice Managers and operational leaders to understand staffing, scheduling, patient flow, workflows, and clinic performance.
• Learn how operational decisions affect patient experience, provider productivity, financial performance, quality, and access.
• Assist with identifying operational challenges and developing practical solutions.
• Participate in the implementation and standardization of operational processes across practices.
• Monitor and analyze operational and clinical performance metrics and KPIs.
• Assist leadership with identifying trends, performance gaps, and opportunities for improvement.
• Support the development and tracking of action plans.
• Analyze productivity, patient volume, access, staffing, quality, revenue, and other relevant operational data.
• Translate data into practical recommendations for operational leadership.
• Participate in process improvement initiatives designed to improve efficiency, quality, patient experience, and team performance.
• Assist with developing and implementing standardized workflows, procedures, and best practices.
• Take ownership of assigned operational projects from planning through implementation.
• Support new initiatives, service-line development, technology implementations, and organizational change projects.
• Help document processes and identify opportunities for automation, efficiency, and scalability.
• Work alongside Practice Managers and other leaders to learn effective team leadership and performance management.
• Participate in staff meetings, leadership meetings, and operational discussions.
• Assist with employee onboarding, training, engagement, and retention initiatives.
• Learn how leaders establish expectations, provide coaching, address performance concerns, and build accountable teams.
• Develop practical leadership and communication skills through hands-on experience.
• Develop an understanding of the relationship between clinical operations and business performance.
• Work collaboratively with physicians, APPs, nurses, medical assistants, and other clinical team members.
• Assist with identifying opportunities to improve provider workflows, patient access, and care delivery.
• Learn how operational leaders support providers while maintaining quality, compliance, and patient-centered care.
• Collaborate with teams including Operations, Clinical, Revenue Cycle, HR, Finance, IT, Marketing, and other corporate functions.
• Gain exposure to how different departments work together to support healthcare practices.
• Participate in organizational growth initiatives, new-location launches, and other strategic projects.
• Help develop solutions that can be standardized and scaled across multiple locations.
• Present findings, recommendations, and project updates to leadership.

Skills

Analytical skills

Problem-solving

Data interpretation

Communication

Organization

Interpersonal skills

Leadership

Education

MHA / MBA / MPH or related field

Job description

EPIC Health is seeking a dedicated Administrative Fellow to join our Healthcare Operations team in South Lyon, MI. This paid 12-month fellowship focuses on hands-on learning in clinic operations, performance analytics, and process improvement under guidance from experienced leaders.

You will engage in cross-functional initiatives, work with Practice Managers, and contribute to strategic projects that drive patient experience, access, and operational excellence across multi-site healthcare