Healthcare Operations Coordinator: Scheduling & Onboarding

Northwest Urgent Care Phase II, LLC; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

GoHealth Urgent Care seeks an Operations Administrator to coordinate daily center operations in Atlanta, partnering with leadership to manage onboarding, scheduling, payroll, credentialing, and administrative tasks across centers.

The role emphasizes strong communication, cross-functional collaboration, and process improvement to meet KPI targets while delivering exceptional patient care and service recovery.

Qualifications

• High School Diploma or equivalent required.
• 1 year of administrative experience required.
• Bachelor’s degree preferred.
• 3+ years of administrative experience preferred.
• 5+ years of health care experience preferred.
• Scheduling experience in a medical environment preferred.
• EPIC EMR experience preferred.
• Previous provider liaison or medical office/group experience preferred.

Responsibilities

• Schedules & payroll management to align with center coverage and KPIs.
• Coordinate onboarding/licensing/credentialing with health system partners.
• Coordinate with Onboarding Specialists for training shifts.
• Administrative support including expense reporting and supplies ordering.
• Center operations support including inventory and IT/helpdesk ticket handling.
• Support patient satisfaction and service recovery initiatives.
• Drive process improvements through stakeholder feedback.
• Assist with marketing/logistical support for events and outreach.

Skills

Interpersonal skills

Communication

Microsoft Office

Scheduling

Payroll systems

Problem solving

Self-management

Technical competence

Writing

Customer service

Teamwork/collaboration

Relationship management

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

EPIC EMR

Microsoft Excel

Microsoft Word

PowerPoint

Payroll system

Job description

GoHealth Urgent Care seeks an Operations Administrator to coordinate daily center operations in Atlanta, partnering with leadership to manage onboarding, scheduling, payroll, credentialing, and administrative tasks across centers.

The role emphasizes strong communication, cross-functional collaboration, and process improvement to meet KPI targets while delivering exceptional patient care and service recovery.