Healthcare Office Operations Lead (Patient Experience & Compliance)

Catholic Health Services; Commack, Northern (NY, KY); Hybrid; USD 78,000 - 116,000; Full time

Job summary

Catholic Health is seeking an Office Manager to oversee operations of a Physician Medical Practice in the Commack area. You will coordinate Finance, Administrative, Compliance, Revenue Cycle, IT and Human Resources in a ambulatory setting.

Responsibilities include improving workflow, ensuring timely patient access, staff supervision, and HIPAA privacy oversight. A background in healthcare administration and strong leadership are essential.

Qualifications

• High school diploma or GED with concentration of courses in Secretarial Science, Associates Degree in Healthcare or Business Administration required.
• Bachelor’s Degree preferred. In lieu of degree minimum 5 years of experience required.

Responsibilities

• Provide a positive patient experience by ensuring patients receive timely appointments, have easy access to information, and have clear communication with providers.
• Improve workflow efficiency to improve how work is completed by utilizing technology and how patient care is shared within the team.
• Communicate to Physician and staff all informational updates pertaining to operations, policies & procedures.
• Assign staff to appropriate task to ensure medical practice calls are promptly answered, screened, and messages are accurately recorded and distribute to appropriate personnel.
• Serves as the HIPAA Privacy Officer for the Practice and is responsible for ensuring all staff complete required Healthstream training in a timely manner and is accountable for the timely reporting of all suspected privacy breaches to the Physician Enterprise Privacy Officer
• Manager required to achieve EPIC Super User status.
• Collaborate with the Human Resources team for interviewing and selecting staff for Medical Practice.
• Assist with new employee onboarding process and scheduling of new employee orientation.
• Communicate HR policies and procedures on a continual and constant basis.

Education

High School Diploma/GED

Associates/Bachelor preferred

Job description

Catholic Health is seeking an Office Manager to oversee operations of a Physician Medical Practice in the Commack area. You will coordinate Finance, Administrative, Compliance, Revenue Cycle, IT and Human Resources in a ambulatory setting.

Responsibilities include improving workflow, ensuring timely patient access, staff supervision, and HIPAA privacy oversight. A background in healthcare administration and strong leadership are essential.