Healthcare Office Coordinator

VNA Alliance; Meadville (Crawford County); On-site; USD 28,000 - 42,000; Full time

Job summary

VNA Alliance is seeking a Team Assistant to provide in-house staff support and maintain high-quality services for stakeholders. The role requires positive interaction with clients, families, staff, and referral sources, and will use the EHR to assist patients and clinicians.

The assistant will handle phones, greet visitors, manage mail, prepare care packets, and support daily operations while upholding professional standards and compliance with agency policies.

Qualifications

• High school education or equivalent required.
• At least two years’ experience in a health care related environment preferred.
• Computer skills: Microsoft Word and Excel.
• Excellent organizational skills with attention to detail.
• Outstanding communication and interpersonal skills, both written and verbal.
• Ability to prioritize and organize daily workload.
• Must have a current and valid driver’s license. Reliable, independent transportation with vehicle insurance limits as established by the state.
• Knowledge base of agency policies, federal and state regulations and third-party payers.

Responsibilities

• Handles all phones calls, inquiries and messages for staff, clients, and referral sources in a positive, courteous, pleasant, and professional manner.
• Utilizes the Electronic Health Record (EHR) to assist patient and clinicians as needed.
• Greets all visitors to the agency in a courteous and professional manner.
• Maintains office environment, and organizes common areas.
• Creates and maintains office postings both physical and electronic.
• Coordinates incoming and outgoing mail, and packages.
• Creates starts of care packets, and completes all electronic uploads timely.
• Conducts patient concierge calls prior to home health admission, and completes discharge follow-up calls in coordination with Quality Assurance Coordinator.
• Creates letters, envelopes, and labels using word processing software for general purposes and mass mailings.
• Submits repair request to the copier company when repairs are needed to the copiers and fax machines.
• Maintains a professional standard of conduct, projecting a positive image of the home care service line at all times.
• Provides back-up to TA11 and TA111.
• Other duties and patient-related tasks as assigned.
• Communicates with co-workers, supervisors, physicians and all outside contacts effectively.
• Maintains ongoing liaison and communication with staff.
• Maintains confidentiality of patient and staff information.

Skills

Organizational skills

Communication skills

Interpersonal skills

Prioritization

EHR familiarity

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

VNA Alliance is seeking a Team Assistant to provide in-house staff support and maintain high-quality services for stakeholders. The role requires positive interaction with clients, families, staff, and referral sources, and will use the EHR to assist patients and clinicians.

The assistant will handle phones, greet visitors, manage mail, prepare care packets, and support daily operations while upholding professional standards and compliance with agency policies.