Healthcare Navigator for Skilled Nursing Services

Hcshiring; Summerville (GA); On-site; USD 48,000 - 68,000; Full time

Job summary

Oakview Health and Rehabilitation is seeking a Healthcare Navigator for Skilled Nursing Services to coordinate admission processes, verify readiness, and support patients and families through transitions. You will work with the center's team to ensure a smooth start of care and accurate documentation.

You will build partnerships with referral sources and healthcare partners, maintain timely communication, and participate in the center’s interdisciplinary team to tailor care plans to patient

Qualifications

• Bachelor’s degree in Business Administration, Social Work, Marketing or related field.
• Associate’s degree in related field with three years of experience.

Responsibilities

• Coordinate pre-admission and admission processes with patients and family members, referral sources, and centralized intake for admission and complete admission paperwork.
• Verify that the patient room, etc. is ready prior to admission.
• Sustain contact and provide support to patient/families to include help in dealing with the patient’s transition.
• Provide frequent visits to new admissions to provide a consistent and well received patient experience.
• Orient the patient to the center environment.
• Participate in center’s IDT (Interdisciplinary Team) to assist in healthcare navigation needs.
• Maintain frequent contact with center’s central intake coordinator(s) within designated response times.
• Coordinate back up plans for outreach, tours and admissions processes for nights and weekends.
• Oversee development of center’s strategic outreach plans and activities.
• Develop partnerships and consistent communication flows with affiliated healthcare partners/navigators/advocates related to delivering the appropriate level of care, in the most appropriate setting and at the most appropriate time based on patient’s needs.
• Performs other duties as necessary to ensure the success of the System.

Skills

Referral coordination

Interdepartmental communication

Healthcare navigation

Patient advocacy

Education

Bachelor’s degree in Business Administration, Social Work, Marketing or related field

Associate’s degree in related field with three years experience

Job description

Healthcare Navigator for Skilled Nursing Services

Oakview Health and Rehabilitation

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinate pre-admission and admission processes by obtaining pertinent information from patients and/or family members, referral sources, and centralized intake for admission and complete admission paperwork with family and patient.

Verify that the patient room, etc. is ready prior to admission.

Sustain contact and provide support to patient/families to include help in dealing with the patient’s transition.

Provide frequent visits to new admissions to provide a consistent and well received patient experience.

Orient the patient to the center environment.

Participate in center’s IDT (Interdisciplinary Team) to assist in healthcare navigation needs.

Maintain frequent contact with center’s central intake coordinator(s) within designated response times.

Coordinate back up plans for outreach, tours and admissions processes for nights and weekends.

Oversee development of center’s strategic outreach plans and activities.

Develop partnerships and consistent communication flows with affiliated healthcare partners/navigators/advocates related to delivering the appropriate level of care, in the most appropriate setting and at the most appropriate time based on patient’s needs.

Performs other duties as necessary to ensure the success of the System.

SKILLS AND ABILITIES

Maintain up-to-date information about agencies to which referrals may be made.

Communicate admission information to other departments.

Complete understanding of Healthcare Navigation Statement and Support functionality.

Complete understanding of admission packet and ability to explain to family/patient.

Knowledge of long-term care admission requirements.

Knowledge of advanced directives.

Knowledge and understanding of Medicare, Medicaid, Private Pay and Third Party reimbursement.

MINIMUM QUALIFICATIONS

Bachelor’s degree in Business Administration, Social Work, Marketing or related field

Associate’s degree in related field with three years of experience