Healthcare Navigator

Child And Parent Services; Goshen (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Childcare reimbursement

Professional development

Growth opportunities

Inclusive workplace culture

Job summary

CAPS & Maple City seeks a Health Care Navigator to help patients access Medicaid, the Marketplace, and affordability resources, while maintaining Indiana Navigator certification. The role emphasizes documentation in EMR, coordination with the care team, and community outreach.

Qualifications include an Associate degree in a related field, CAC certification, and bilingual English/Spanish abilities. The position offers salary and benefits and aligns with our mission to support healthy families in

Qualifications

• Associate degree strongly preferred, especially in social work or related field.
• Certification as an Indiana Navigator is required.
• Certified Application Counselor (CAC) required, training provided.

Responsibilities

• Assist patients in accessing insurance information and Medicaid.
• Maintain certification as an Indiana Navigator.
• Assist patients in accessing in-house affordability resources.
• Assist patients access health care financial assistance programs through Goshen Health.
• Participate in community events to educate people about CAPS & Maple City's navigator services.
• Document patient contact using electronic medical record and other EMR documentation methods.
• Coordinate and follow up with care team to support patient access and continuity of care.

Skills

Bilingual English/Spanish

Independent worker

Team collaboration

Interpersonal skills

Diversity experience

Education

Associate degree in social work or related field

Indiana Navigator certification

Certified Application Counselor

Job description

Description

CAPS & Maple City is an organization that supports healthy, safe, and thriving children and families by providing quality, comprehensive services to all.

The Health Care Navigator contributes to the mission and values of CAPS & Maple City by supporting patients and non-patients in accessing affordable health care.

Duties and Responsibilities

• Assists patients in accessing insurance information and coverage through Medicaid and the Health Insurance Marketplace.
• Maintains certification as an Indiana Navigator
• Assist patients in accessing in-house affordability resources.
• Assist patients access health care financial assistance programs through Goshen Health
• Participates in community events to educate people about CAPS & Maple City's navigator services
• Maintains a high level of accuracy, completeness, confidentiality, and integrity in all documentation.
• Documents patient contact using electronic medical record
• Documents patient interactions and services provided in the electronic medical record (EMR
• Utilizes telephone encounters, encounter notes, and other appropriate EMR documentation methods to accurately capture patient contacts and services.
• Performs other duties that support shared team goals and organizational priorities, as assigned.
• Coordinates and follows up with members of the care team as needed to support patient access and continuity of care.
• Performs other duties that support shared team goals and organizational priorities, as assigned.

Requirements

Required Skills and Abilities

• Experience working with diverse groups of people
• Ability to take initiative, work independently, and collaborate with the team
• Ability to respectfully translate a variety of real-life situations into the Medicaid framework
• Fluently bilingual: English/Spanish; oral and written
• Effective interpersonal skills

Education and Experience

• Associate degree strongly preferred, especially in social work or related field
• Certification as an Indiana Navigator
• Certified Application Counselor required (Training provided)

Requirements

• Ability to perform prolonged periods of time in front of a computer
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
• We are required by federal law to verify identity and eligibility to work in U.S.

What We Offer

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement)
• Opportunities for professional development and growth
• A supportive and inclusive workplace culture
• The chance to make a meaningful impact on the healthcare experience in our community

Equal Opportunity Employer

CAPS & Maple City is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.