Community Resource Navigator

Jane Pauley Community Health Center, Inc.; Greenwood, Indianapolis (IN, IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer contribution

Generous PTO

Life and disability coverage

Job summary

Jane Pauley Community Health Center, Inc. in Greenwood, Indiana, is seeking a Community Resource Navigator to serve as the primary contact for patients and communities in an ambulatory care setting.

This role supports individuals and families entering the healthcare system, helps with Medicaid/Marketplace/Medicare applications, and assists with connecting to community resources while maintaining HIPAA standards and confidentiality.

Qualifications

• High School Diploma or Equivalent required.
• Two years of previous experience in outreach navigation preferred.
• Must be willing to travel 50% of the time to different site locations.
• Valid Indiana Driver’s License and proof of auto insurance required.
• Certified Indiana Navigator certification required within 90 days of employment.
• Certified Application Counselor certification required within 90 days of employment.
• Community Health Worker certification required within 6 months of employment.

Responsibilities

• Attend outreach events during traditional and non-traditional hours and locations.
• Collaborate with JPCHC departments across the organization.
• Meet with self-pay patients to discuss payment options and complete Sliding Fee Scale forms.
• Educate patients on using the healthcare system and available government assistance programs.

Skills

Outreach navigation

Customer service

HIPAA compliance

Communication

Microsoft Outlook

Excel

Word

PowerPoint

Education

High School Diploma

Indiana Navigator certification

Application Counselor certification

CHW certification

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Greenwood, Indiana, United States; Indianapolis, Indiana, United States

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center , every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

Summary: TheCommunity Resource Navigatorwill serve as a primary point of contact for healthcare patients, as well as the communities we serve, in an ambulatory care setting.They will support individuals and families entering the healthcare system andassistwithutilizationand retention of benefits and community resources. They will also focus on helpingeliminatebarriers to all JPCHC services.This position will float to clinics as needed.

Essential Duties and Responsibilities :Essential Duties include, but are not limited to the following:

• Work outreach events during traditional and non-traditional hours and locations
• Work collaboratively with all the different departments of the JPCHC organizations
• Meet with self-pay patients to discuss payment options and complete Sliding Fee Scale agreement
• Maintainsahigh levelof confidentiality while interacting with patients and clients with empathy and respect
• Research and resolve patient or client issues, including consulting with providers, plan administrators,andinsurance companies
• Educate members on issues related to using the healthcare system and their specific governmentassistanceplan
• Maintain HIPAA standards and confidentiality of protected health information
• Follow up with clients/patients who request in-person government assistance
• Maintain Food Pantry at designatedlocation,including pantry access, stocking, ordering,and cleaning.
• Follow through with Tele-Visit appointments (appointments where the consumer is at a separate location from where you arelocated)
• Assistpatients with applications andfollow-upfor Medicaid programs and Marketplace coverage
• Assistpatients with Medicare
• Process income information for the JPCHC Sliding Fee Scale applications
• Assistpatients with applications for various Prescription Assistance Programs
• Provide community resources to the underserved, vulnerable populations,and patients
• Participate in outreach and education programs for the community, such as health fairs, screenings, and other events
• Assist with Social Determinants of Health where needed
• Assistwith special projects and other duties as necessary andrequired
• Perform related duties as assigned

Qualifications :

To perform this job successfully, an individual must be able toaccomplisheach essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired.

Education and/or Experience:

• High School Diploma or Equivalent required.
• Two years ofpreviousexperience in outreach navigation preferred
• Must be willing to travel 50% of the time to different site locations
• Valid Indiana Driver’s License and proof of auto insurancerequired
• Certified Indiana Navigator certificationrequiredwithin90 daysof employment
• Certified Application Counselor certificationrequiredwithin90daysof employment
• Community Health Worker certificationrequiredwithin 6 months of employment

Computer Skills

To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Outlook,Excel,Word, and PowerPoint) and Adobe Acrobat.

Physical Demands Thephysical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employeeis regularly required tosit, stand, and walk, as well as reach with hands and arms and talk or hear.
• The employee mustfrequentlylift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,andtheability to adjust focus.

Work Environment Thework environment characteristics described here are representative of those an employee mayencounterwhile performing the essential functions of this job.

• The noise level in the work environment is usually moderate.

Why You’ll Love Working Here

• Purpose-driven work that directly impacts access to care across our communities
• Robust benefits package (medical, dental, vision) designed to support you and your family
• Generous PTO because we believe caring for others starts with caring for yourself
• 401(k) with employer contribution to help you plan for what’s ahead
• Life and disability coverage for peace of mind

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!