Healthcare Navigator

Maple City Health Care Center, Inc.; Goshen (IN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Childcare reimbursement

Professional development

Inclusive workplace culture

Job summary

CAPS & Maple City is a Goshen, IN-based organization delivering health services to children and families. The Health Care Navigator helps patients access Medicaid, the Health Insurance Marketplace, and affordability resources, supporting care access and continuity within the CAPS & Maple City team.

The role requires Indiana Navigator certification, an associate degree in social work or related field, and CAC training. Bilingual English/Spanish and strong interpersonal skills are essential.

Qualifications

• Experience working with diverse groups of people.
• Ability to translate real-life situations into Medicaid framework.
• Fluently bilingual in English and Spanish; oral and written.

Responsibilities

• Assists patients in accessing insurance information and coverage through Medicaid and the Health Insurance Marketplace.
• Maintains certification as an Indiana Navigator.
• Assist patients in accessing in-house affordability resources.
• Assist patients access health care financial assistance programs through Goshen Health.
• Coordinates and follows up with care team to support patient access and continuity of care.
• Documents patient contact and interactions in the electronic medical record (EMR).
• Utilizes EMR and telephone encounters to accurately capture patient contacts and services.

Skills

Experience with diverse groups

Initiative & independence

Medicaid framework translation

Bilingual English/Spanish

Interpersonal skills

Education

Associate degree in social work

Indiana Navigator certification

Certified Application Counselor training provided

Job description

Job Summary

CAPS & Maple City is an organization that supports healthy, safe, and thriving children and families by providing quality, comprehensive services to all.

Description

CAPS & Maple City is an organization that supports healthy, safe, and thriving children and families by providing quality, comprehensive services to all.

The Health Care Navigator contributes to the mission and values of CAPS & Maple City by supporting patients and non-patients in accessing affordable health care.

Duties And Responsibilities

• Assists patients in accessing insurance information and coverage through Medicaid and the Health Insurance Marketplace.
• Maintains certification as an Indiana Navigator
• Assist patients in accessing in-house affordability resources.
• Assist patients access health care financial assistance programs through Goshen Health
• Participates in community events to educate people about CAPS & Maple City’s navigator services
• Maintains a high level of accuracy, completeness, confidentiality, and integrity in all documentation.
• Documents patient contact using electronic medical record
• Documents patient interactions and services provided in the electronic medical record (EMR
• Utilizes telephone encounters, encounter notes, and other appropriate EMR documentation methods to accurately capture patient contacts and services.
• Performs other duties that support shared team goals and organizational priorities, as assigned.
• Coordinates and follows up with members of the care team as needed to support patient access and continuity of care.

Requirements

Required Skills and Abilities

• Experience working with diverse groups of people
• Ability to take initiative, work independently, and collaborate with the team
• Ability to respectfully translate a variety of real-life situations into the Medicaid framework
• Fluently bilingual: English/Spanish; oral and written
• Effective interpersonal skills

Education And Experience

• Associate degree strongly preferred, especially in social work or related field
• Certification as an Indiana Navigator
• Certified Application Counselor required (Training provided)

Requirements

• Ability to perform prolonged periods of time in front of a computer
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
• We are required by federal law to verify identity and eligibility to work in U.S.

What We Offer

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement)
• Opportunities for professional development and growth
• A supportive and inclusive workplace culture
• The chance to make a meaningful impact on the healthcare experience in our community

Equal Opportunity Employer

CAPS & Maple City is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.

This position may be funded by the Rural Health Transformation Program. This Rural Health Transformation Program is supported by the Centers for Medicare & Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $206,927,896.80 with 100 percent funded by CMS/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by CMS/HHS, or the U.S. Government.