Healthcare Microsystems Analyst — End-User PC Support

Northside-Hospital-Inc.

Cumming (GA)

On-site

USD 52,000 - 76,000

Full time

7 days ago

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Job summary

Northside-Hospital-Inc. seeks a desktop support specialist to provide hardware and software assistance across the hospital system in Georgia. You will install, configure, and troubleshoot PCs, software, and peripherals while following established policies.

Join a health care environment with on-site and remote support across multiple facilities. Strong communication, analytical, and customer-service skills are essential to help end-users resolve issues quickly and effectively.

Qualifications

Two years demonstrated work experience supporting personal computers and technology.
One year professional work experience supporting personal computer software and building computer hardware for enterprise.
Experience with standard operating systems and desktop applications (e.g., Microsoft Windows, Microsoft Office Professional).
Must possess excellent analytical skills.
Must possess excellent communications and customer service skills.
Associates Degree in Information Systems or other technical field preferred.
A+ certification or equivalent certifications preferred.
Two or more years experience in professional environment supporting PC software, hardware, and end user support in enterprise/healthcare.
Excellent technical troubleshooting skills and familiarity with enterprise IT technologies.
Experience with healthcare IT environments (Microsoft Endpoint, Active Directory, etc.).

Responsibilities

Provides technical support of hardware and software applications to end users throughout the hospital system.
Participates in project needs as directed by leadership.
Maintains and complies with inventory processes for Microsystems hardware used within the hospital and other facilities.
Utilizes Northside supported protocols for building and maintaining hardware within the organizational infrastructure.
Provides explanations and educational support to end-users including procurement and lifecycle.
Provides on-site and remote support as needed to users of the Northside locations within Georgia as geographically assigned.
Assists in departmental physical moves, additions, changes related to project needs of and computer systems and devices within the hospital and its remote locations.
Researches and resolves problems and questions regarding computer systems and software.
Adheres to all Microsystems-related policies and procedures and ensures compliance by end-users.
Produces daily, weekly, and monthly reports for departmental functions, tests systems, and documents knowledge base updates.
Practs safe techniques and reports any equipment malfunctions or injuries to the manager.