Healthcare Contact Center Agent - Flexible Hours

Talentify; Imperial (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Independent Living Systems (ILS) is seeking a Contact Center Agent to join our team. You will serve as a main point of contact between members, providers, and administrative teams, handling a high volume of calls and delivering accurate information with empathy to support quality health and social care for vulnerable populations.

Responsibilities include scheduling, education on programs and services, and meticulous record keeping while maintaining compliance with HIPAA and organizational

Qualifications

• High School Diploma or GED required.
• Experience in a contact center, preferably healthcare.
• Ability to manage high-volume contact center demands.
• Familiarity with inbound and outbound processes and phone systems.
• Basic clerical experience including data entry and record keeping.

Responsibilities

• Handle a high-volume of inbound and/or outbound calls with empathy and professionalism.
• Provide accurate information on healthcare services, programs, benefits and processes.
• Document call details and update member records in CMS/CRM systems.
• Collaborate with internal and external stakeholders to resolve issues.
• Ensure compliance with healthcare regulations and organizational policies.

Skills

Communication skills

Interpersonal skills

High-volume handling

Data entry

Flexible hours

Education

Diploma or GED

Associate's degree

Tools

Microsoft Office

Job description

Independent Living Systems (ILS) is seeking a Contact Center Agent to join our team. You will serve as a main point of contact between members, providers, and administrative teams, handling a high volume of calls and delivering accurate information with empathy to support quality health and social care for vulnerable populations.

Responsibilities include scheduling, education on programs and services, and meticulous record keeping while maintaining compliance with HIPAA and organizational