Healthcare Contact Center Agent - Inbound/Outbound Support

Talentify; Concord (CA); On-site; USD 37,000 - 48,000; Full time

Job summary

Independent Living Systems (ILS) in Concord, CA seeks a Contact Center Agent to serve as a primary contact for members and providers, handling calls, scheduling, and inquiries with empathy and accuracy.

You will document interactions, ensure data integrity, and follow HIPAA and organizational policies in a fast-paced environment. Strong communication and data-entry skills are essential.

Qualifications

• High School Diploma or GED required.
• Experience in a contact center, preferably healthcare.
• Ability to manage high-volume contact center demands.
• Familiarity with inbound/outbound processes and phone systems.
• Basic clerical experience and data entry skills.
• Ability to work flexible hours.
• Strong interpersonal and communication skills with diverse populations.

Responsibilities

• Handle high-volume inbound and outbound calls professionally.
• Provide information on healthcare services, scheduling, and inquiries.
• Document call details and update member records.
• Collaborate with stakeholders to resolve issues.
• Ensure compliance with regulations and confidentiality.
• Maintain adherence to schedules and quality metrics; participate in training.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Customer service

Flexibility

Data entry

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office

Job description

Independent Living Systems (ILS) in Concord, CA seeks a Contact Center Agent to serve as a primary contact for members and providers, handling calls, scheduling, and inquiries with empathy and accuracy.

You will document interactions, ensure data integrity, and follow HIPAA and organizational policies in a fast-paced environment. Strong communication and data-entry skills are essential.