Healthcare Member Services Specialist

Bishop & Co.; Honolulu (HI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Low-cost medical

Dental insurance

Drug and vision insurance

Paid time off

401k employer contribution

Referral bonus

Pre-tax transportation/parking

Job summary

Bishop & Co. is seeking a Healthcare Member Services Representative to support members and providers via phone, email, text, chat, and occasional face-to-face interactions at our Honolulu site.

The role emphasizes exceptional service, accuracy, and policy compliance in a non-profit setting. You will handle benefit and enrollment questions, navigate multiple channels, and maintain accurate records while delivering a positive customer experience.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service, sales, call center, or customer-facing experience.
• Strong written and verbal communication with professional phone etiquette.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office and general office equipment.

Responsibilities

• Respond to inquiries via phone, email, chat, text, and in-person.
• Assist members with benefits, claims, eligibility, and enrollment processes.
• Address concerns professionally and resolve issues.
• Navigate multiple service queues while maintaining quality and productivity standards.
• Maintain accurate member and provider records.
• Process routine administrative tasks (mailings, copying, faxing).
• Ensure compliance with policies and regulatory guidelines.
• Support additional duties and special projects.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Time management

Phone etiquette

Microsoft Office

Education

High school diploma

Associate degree in healthcare/related field

Tools

Microsoft Office

Job description

Bishop & Co. is seeking a Healthcare Member Services Representative to support members and providers via phone, email, text, chat, and occasional face-to-face interactions at our Honolulu site.

The role emphasizes exceptional service, accuracy, and policy compliance in a non-profit setting. You will handle benefit and enrollment questions, navigate multiple channels, and maintain accurate records while delivering a positive customer experience.