Healthcare Lobby & Security Console Operator - Impact & Care

Greater Lawrence Family Health Center; Lawrence (MA); On-site; USD 24,000 - 28,000; Full time

Job summary

Greater Lawrence Family Health Center seeks a Lobby Attendant – Console Operator to support safety across its multi-site system. You will monitor security cameras, alarms, and communications from the Security Command Center and respond to incidents while assisting visitors and staff.

The role requires strong customer service, reliability, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma, GED, or equivalent experience in a related field required.
• Massachusetts Driver’s License and reliable transportation required.
• Bilingual Spanish-English skills strongly preferred but not required.

Responsibilities

• Monitor security cameras, alarm systems, and other security technologies to help maintain a safe and secure environment.
• Respond promptly and appropriately to alarms, security concerns, and other incidents.
• Escalate complex or emergency situations to management and/or law enforcement when necessary.
• Utilize a motor vehicle to respond to alarms or incidents at GLFHC clinic locations.
• Answer incoming telephone calls promptly and professionally and assist with appropriate communication, direction, and notifications.
• Conduct virtual and physical security tours as assigned.
• Complete and maintain incident reports, activity logs, tracking logs, and other required documentation.
• Maintain the Security Command Center in a clean, organized, and professional condition.
• Notify management of housekeeping, supply, equipment, or operational concerns as needed.
• Provide general Lobby Attendant support, including guest assistance, lobby coverage, security rounds, and lobby maintenance.
• Respond to non-business-hour alarms and other incidents as required.
• Maintain professionalism, sound judgment, and attention to detail while managing multiple priorities in a fast-paced environment.

Skills

Customer service

Attention to detail

Communication skills

Reliability

Multitasking

Tech literacy

Driver's license

Bilingual Spanish-English

Education

High School Diploma

Tools

Security systems

Job description

Greater Lawrence Family Health Center seeks a Lobby Attendant – Console Operator to support safety across its multi-site system. You will monitor security cameras, alarms, and communications from the Security Command Center and respond to incidents while assisting visitors and staff.

The role requires strong customer service, reliability, and the ability to manage multiple priorities in a fast-paced environment.