Healthcare Lean Ops Leader — Remote

LeanTaaS; Juneau (AK); Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

401k Match

Healthcare benefits

Paid time off

Parental leave

Skill-building reimbursement

Wellness/home office reimbursement

Education reimbursement

Job summary

LeanTaaS in the United States seeks an operations leader to optimize the iQueue for Infusion Centers. You will partner with infusion centers and cross-functional teams to analyze clinical workflows, design scalable Lean-based processes, and deliver measurable improvements in patient access and throughput.

You’ll build executive-level trusted advisor relationships, lead large-scale change management, and collaborate across Product, Customer Success, Engineering, Sales, and Marketing.

Qualifications

• 7+ years’ experience with a proven track record of operational excellence, encompassing analytical rigor, process optimization, strategic planning, and effective cross-functional leadership
• 5+ years’ experience in a client- or customer-facing role such as management consulting, project management, customer success, implementation, engineering, or process improvement
• Bachelor’s degree (or equivalent years of related experience) in industrial/systems engineering (or other engineering disciplines), mathematics/statistics, or a related quantitative field. An advanced degree is strongly preferred
• Excellent strategic thinking, organizational agility and project management skills
• Lean expertise
• Exceptional analytical, communication, and relationship-building skills, with demonstrated proficiency in root cause analysis and workflow mapping
• Domain experience in healthcare operations or clinical environments strongly preferred
• Ability to influence change within complex organizations by using data, problem solving and change management strategies
• Proactive approach to resolving customer escalations with speed and urgency
• Demonstrated success engaging with and presenting to executive leadership
• Willingness to travel up to 50%

Responsibilities

• Partner with infusion center customers and ancillary departments (e.g., lab, pharmacy, radiology) to analyze clinical workflows and implement Lean-based operational practices in concert with the iQueue platform
• Build and maintain trusted advisor relationships with key customer stakeholders and executive leadership across all organizational levels
• Identify operational bottlenecks through on-site observation and customer data analysis, test hypotheses to establish remediation plans, and track customer performance against key efficiency metrics
• Design scalable operational playbooks, tools, and training programs that establish best practices and define clear measures of success
• Lead large-scale change management initiatives, proactively communicating project progress, risks, and mitigation strategies to stakeholders
• Collaborate cross-functionally with Product, Customer Success, Engineering, Sales, and Marketing to drive product adoption, enhance user experience, and optimize infusion center operations
• Continuously refine internal and customer-facing workflows to enhance organizational scalability and overall effectiveness
• Travel up to 50% to customer sites

Skills

Operational excellence

Client-facing experience

Strategic thinking

Project management

Lean expertise

Analytical skills

Relationship building

Education

Bachelor’s degree in industrial/systems engineering or related

Advanced degree preferred

Job description

LeanTaaS in the United States seeks an operations leader to optimize the iQueue for Infusion Centers. You will partner with infusion centers and cross-functional teams to analyze clinical workflows, design scalable Lean-based processes, and deliver measurable improvements in patient access and throughput.

You’ll build executive-level trusted advisor relationships, lead large-scale change management, and collaborate across Product, Customer Success, Engineering, Sales, and Marketing.