Healthcare Lab Dispatcher — Route Optimization & Real-Time Tracking

trinityhealth; Ann Arbor (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Trinity Health Ann Arbor Hospital is seeking a Lab Courier Dispatcher to coordinate daily courier routes and assignments for timely medical deliveries. You will monitor routes in real time, communicate with couriers, clients, and the lab team, and ensure HIPAA compliance and safe specimen handling.

Requirements include a high school diploma and 2+ years in healthcare dispatch or logistics, with knowledge of dispatch software and GPS systems. On-site 40-hour workweek with day/evening shifts.

Qualifications

• High school diploma required; associate degree or certifications in logistics or healthcare preferred.
• 2+ years in dispatching, preferably in healthcare or transportation logistics. Familiarity with medical courier services is a plus.

Responsibilities

• Route Coordination: Plan, create, and optimize daily courier routes for efficient and timely deliveries.
• Real-Time Monitoring: Track couriers via GPS/dispatch software, adjust routes, and provide updates on deliveries.
• Communication: Serve as the main point of contact between couriers, clients, and the lab team, ensuring clear communication and problem resolution.
• Compliance & Safety: Ensure adherence to healthcare transportation regulations (e.g., HIPAA) and specimen-handling protocols.
• Problem-Solving: Quickly address delivery issues or delays and resolve client complaints.
• Reporting: Maintain and generate reports on courier performance, delivery times, and service levels.
• Vehicle & Equipment Management: Coordinate vehicle maintenance and ensure couriers have the necessary equipment for safe specimen transport.
• Training & Auditing: Assist in courier training and conduct audits to ensure compliance with protocols.
• Administrative Tasks: Track courier schedules, mileage, fuel usage, and vehicle logs.

Skills

Communication

Organizational skills

Dispatch software

GPS tracking systems

Problem solving

HIPAA compliance

Education

High school diploma

Associate degree or certifications in logistics/healthcare

Tools

Dispatch software

GPS tracking systems

Microsoft Office

Job description

Trinity Health Ann Arbor Hospital is seeking a Lab Courier Dispatcher to coordinate daily courier routes and assignments for timely medical deliveries. You will monitor routes in real time, communicate with couriers, clients, and the lab team, and ensure HIPAA compliance and safe specimen handling.

Requirements include a high school diploma and 2+ years in healthcare dispatch or logistics, with knowledge of dispatch software and GPS systems. On-site 40-hour workweek with day/evening shifts.