Healthcare Lab Dispatcher: Route & Delivery Optimizer

Trinity Health; Ann Arbor (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Trinity Health's Lab Courier Dispatcher in Ann Arbor coordinates daily routes for hospital couriers, assigns tasks, and maintains clear communication with lab staff and clients to ensure timely deliveries.

The role requires strong organizational skills, accuracy, and familiarity with dispatch software and GPS tracking, along with knowledge of HIPAA guidelines and patient privacy regulations.

Qualifications

• High school diploma required; associate degree or certifications in logistics or healthcare preferred.
• 2+ years in dispatching, preferably in healthcare or transportation logistics.
• Familiarity with medical courier services is a plus.

Responsibilities

• Provide direction to transporters, including assignment of duties to best meet the need of the patient.
• Plan, create, and optimize daily courier routes for efficient and timely deliveries.
• Track couriers via GPS and adjust routes as needed.
• Serve as main contact between couriers, clients, and lab team.
• Ensure compliance with HIPAA and specimen-handling protocols.
• Address delivery issues and resolve client complaints.
• Maintain and generate reports on courier performance and delivery times.
• Coordinate vehicle maintenance and equipment for safe transport.
• Assist in courier training and conduct audits to ensure protocol compliance.
• Track courier schedules, mileage, fuel usage, and vehicle logs.

Skills

Communication

Organizational

Problem-Solving

Technical Proficiency

Regulatory Knowledge

Education

High school diploma

Associate degree or certifications in logistics or healthcare

Job description

Trinity Health's Lab Courier Dispatcher in Ann Arbor coordinates daily routes for hospital couriers, assigns tasks, and maintains clear communication with lab staff and clients to ensure timely deliveries.

The role requires strong organizational skills, accuracy, and familiarity with dispatch software and GPS tracking, along with knowledge of HIPAA guidelines and patient privacy regulations.