Healthcare Lab Client Relations Specialist

Sonic Healthcare USA; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free lab services for you and your dep

Paid Time Off

Paid Holidays

401(k) with company match

Job summary

Sonic Healthcare USA in Memphis, TN, is seeking a Client Services liaison to maintain relationships with physician offices and healthcare facilities. The role requires frequent in-person site visits, strong communication, and collaboration with the sales team to grow test volumes.

The position offers a full-time schedule (Mon-Fri, 8am-5pm) with benefits and opportunities for career growth within a leading clinical laboratory provider.

Qualifications

• Minimum 1–2 years of experience in client services or customer service; experience in a laboratory or medical billing environment is preferred.
• Strong ability to work collaboratively as part of a team.
• Demonstrated problem-solving skills and adaptability in a dynamic work environment.
• Excellent phone and written communication skills and a professional demeanor.

Responsibilities

• Conduct a minimum of 25 in-person site visits per week to physician offices, clinics, and healthcare facilities to foster strong client relationships and serve as a primary liaison between clients and laboratory operations/management.
• Evaluate client needs and satisfaction levels using established clinical service protocols, ensuring high standards of care while identifying opportunities to improve laboratory service delivery and drive test volume growth
• Collaborate closely with Territory Account Executives to retain existing clinical laboratory clients and identify upsell opportunities for additional testing services, panels, and value-added solutions.
• Manage relationships with healthcare providers by preparing utilization reports, conducting service reviews, and implementing actionable improvement strategies aligned with compliance and industry standards.
• Promptly address and resolve client/patient billing concerns related to laboratory testing, maintaining transparency, satisfaction, and trust in service delivery.
• Identify opportunities to expand test offerings and market share by consulting with healthcare providers during site visits about additional diagnostic services, panels, or specialized testing.
• Provide critical field support to the Sales Team and Sales/Marketing Director by delivering timely, professional, service and relaying client feedback to guide sales strategies and service development.
• Accurately document all client interactions and service touchpoints in CRM or internal tracking systems to support continuity of care, ensure follow-up, and inform team collaboration.

Skills

Typing skills

Problem solving

Communication skills

Team collaboration

Customer service

Education

Business-related BS/BA degree

Tools

CRM software

Job description

Sonic Healthcare USA in Memphis, TN, is seeking a Client Services liaison to maintain relationships with physician offices and healthcare facilities. The role requires frequent in-person site visits, strong communication, and collaboration with the sales team to grow test volumes.

The position offers a full-time schedule (Mon-Fri, 8am-5pm) with benefits and opportunities for career growth within a leading clinical laboratory provider.