CUSTOMER SERVICE REP

Sonic Healthcare USA, Anatomic Pathology; Town of Florida (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Free lab services for you and your_de‑

Job summary

Sunrise Medical Laboratories, Inc. in Hicksville, NY is seeking a customer service representative for a call center role. The position offers $17-25/hr, full-time hours, and benefits.

You will provide patients, clients and the laboratory team with exceptional service by phone, process billing claims and analyze accounts, while championing safety, compliance, and quality control. Strict confidentiality of PHI is required.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience in a call center or laboratory.
• Exceptional communication skills.
• Typing proficiency of 35 wpm with 10-key.

Responsibilities

• Provide patients, clients, and the laboratory team with exceptional service right over the phone.
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.

Skills

Exceptional communication skills

Typing 35 wpm with 10-key

Fast-paced environment adaptability

Call center/lab experience

Education

High School Diploma or equivalent

1 year of call center or lab experience

Job description

Job Functions, Duties, Responsibilities and Position Qualifications

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Location: 250 Miller Place, Hicksville, NY
Shift: 9:30 am - 6:00 pm; Monday, Wednesday, Thursday, Friday, and alternating shifts; 9:30 am - 6:00 pm and 11:30 am - 8:00 pm; Saturday
Full-time: Benefits Eligible
HOURLY RATE: $17-25/hr

In this role, you will:

• Provide patients, clients, and the laboratory team with exceptional service right over the phone!
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.

All you need is:

• High School Diploma or equivalent
• 1 year of experience working in a call center or in the laboratory
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment

Bonus points if you’ve got:

• Associate’s Degree or Medical Assistant training
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging - we’re a community!

We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours: 40
Work Shift: Job Category: Laboratory Operations
Company: Sunrise Medical Laboratories, Inc.

Equal Opportunity Statement

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Sonic Healthcare USA

Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US-based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve.

For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.