Clinical Lab Field Services Specialist

Talentify; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, dental, and vision insurance

401(k) with company match

Free lab services for you and dependen

Job summary

Sonic Healthcare USA in Memphis, TN is seeking a client services professional to build and maintain strong relationships with physician offices, clinics, and healthcare facilities. You will act as a primary liaison between clients and laboratory operations, delivering reliable service and clear communication.

The role emphasizes problem solving, teamwork, and the ability to explain complex information in a helpful way, with regular site visits and dedicated hours from Monday to Friday.

Qualifications

• Business-related BS/BA degree or equivalent.
• 1-2 years of experience in client services; laboratory or medical billing preferred.
• Strong collaboration and communication skills.

Responsibilities

• Conduct a minimum of 25 in-person site visits per week to physician offices, clinics, and healthcare facilities to foster strong client relationships and serve as a primary liaison between clients and laboratory operations/management.
• Evaluate client needs and satisfaction levels using established clinical service protocols, ensuring high standards of care while identifying opportunities to improve laboratory service delivery and drive test volume growth.
• Collaborate closely with Territory Account Executives to retain existing clinical laboratory clients and identify upsell opportunities for additional testing services, panels, and value-added solutions.
• Manage relationships with healthcare providers by preparing utilization reports, conducting service reviews, and implementing actionable improvement strategies aligned with compliance and industry standards.
• Promptly address and resolve client/patient billing concerns related to laboratory testing, maintaining transparency, satisfaction, and trust in service delivery.
• Identify opportunities to expand test offerings and market share by consulting with healthcare providers during site visits about additional diagnostic services, panels, or specialized testing.
• Provide critical field support to the Sales Team and Sales/Marketing Director by delivering timely, professional, service and relaying client feedback to guide sales strategies and service development.
• Accurately document all client interactions and service touchpoints in CRM or internal tracking systems to support continuity of care, ensure follow-up, and inform team collaboration.

Skills

Client services

Communication

Teamwork

Education

BS/BA in Business or equivalent

Job description

Sonic Healthcare USA in Memphis, TN is seeking a client services professional to build and maintain strong relationships with physician offices, clinics, and healthcare facilities. You will act as a primary liaison between clients and laboratory operations, delivering reliable service and clear communication.

The role emphasizes problem solving, teamwork, and the ability to explain complex information in a helpful way, with regular site visits and dedicated hours from Monday to Friday.