Healthcare IT Support Technician I

Mid State Ortho; Alexandria, Northern (LA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Mid State Orthopaedic & Sports Medicine Center seeks an IT Support Service Technician I to provide first-line technology support for physicians, clinical staff, surgery centers, and administrative personnel across Center locations. This entry-level role focuses on installing, troubleshooting, and maintaining Windows, Microsoft 365, printers, scanners, and peripherals to keep end-user productivity high.

You will be part of a developmental career path with opportunities for advancement into

Qualifications

• Bachelor-style entry-level IT support role with healthcare exposure preferred.
• Associate degree or technical certs in IT required or equivalent experience.
• Experience in customer service or help desk is a plus.

Responsibilities

• Provide first-level IT support for clinics, centers, and offices.
• Troubleshoot Windows, M365, printers, scanners, and mobile devices.
• Configure, deploy, and maintain desktop hardware and peripherals.
• Document issues, track tickets, and update knowledge base.
• Assist with security/compliance tasks and workflow issues.

Skills

Customer service

Communication

Teamwork

Problem-solving

Reliability

Education

Associate degree or equivalent in IT/CS

Technical certification program

Related education/experience

Tools

Windows

Microsoft 365

Active Directory

Ticketing systems

Job description

Mid State Orthopaedic & Sports Medicine Center seeks an IT Support Service Technician I to provide first-line technology support for physicians, clinical staff, surgery centers, and administrative personnel across Center locations. This entry-level role focuses on installing, troubleshooting, and maintaining Windows, Microsoft 365, printers, scanners, and peripherals to keep end-user productivity high.

You will be part of a developmental career path with opportunities for advancement into