Healthcare IT Support Technician

St. Mary's General Hospital; Passaic (NJ); On-site; USD 22,000 - 36,000; Full time

Job summary

St. Mary's General Hospital in Passaic, NJ is seeking an IT support professional responsible for installing hardware and software, providing problem resolution, and maintaining inventory.

The role involves working across the hospital campus to assist end-users and coordinate with software vendors. The position emphasizes customer service experience, familiarity with Microsoft desktop OS and AD, and potential CompTIA MCP/A+ credentials.

Qualifications

• High School Diploma required for all new hires.
• Experience in Microsoft Desktop Operating Systems and Active Directory.
• 1-3 years experience preferred.
• Customer service experience preferred.
• Preferred: CompTIA A+, Network+, Microsoft Certified Professional (MCP)

Responsibilities

• Install computer related hardware and software as needed.
• Support and provide problem determination and resolution on PC software and hardware.
• Maintain catalog, software and hardware inventory.
• Document service activities through the ticketing system.
• Access all areas of the hospital campus in order to perform computer-related installations.
• Use computer to accomplish data entry and PC troubleshooting.
• Summon outside resources when needed to complete installations and support end-users.
• Act as a liaison between end-users and IS as well as coordinate issues between software vendors and IS.

Skills

Customer service

Communication

Education

High School Diploma

Tools

Microsoft Desktop OS

Active Directory

CompTIA A+

CompTIA Network+

MCP

Job description

St. Mary's General Hospital in Passaic, NJ is seeking an IT support professional responsible for installing hardware and software, providing problem resolution, and maintaining inventory.

The role involves working across the hospital campus to assist end-users and coordinate with software vendors. The position emphasizes customer service experience, familiarity with Microsoft desktop OS and AD, and potential CompTIA MCP/A+ credentials.