Healthcare IT Support & Help Desk Pro

Odyssey House Louisiana, Inc.; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k match

Leave benefits

Job summary

Odyssey House Louisiana, Inc. is seeking a full-time, exempt IT Support & Help Desk Specialist. The role provides on-site first-line IT support for staff across nine program locations, handling tickets, hardware, software, and network issues to keep staff focused on client care.

The position requires coordinating with MSP, managing MS 365 and EHR-related access, and supporting mobile devices and conferencing tech. A strong customer service orientation is essential.

Qualifications

• 3+ years of help desk/IT support experience.
• Healthcare/nonprofit setting experience preferred.
• Experience with Windows 10/11, MacOS, Microsoft 365 administration, and Active Directory/Entra ID.
• Experience with a help desk ticketing system and documenting resolutions.
• Experience supporting mobile devices and printers.
• Strong customer service and communication skills; ability to explain technical issues clearly.
• Valid Louisiana driver’s license.

Responsibilities

• Provide on-site, first-line IT support for staff across nine program locations.
• Triage, prioritize, and resolve tickets; coordinate with MSP.
• Troubleshoot hardware, software, network, and mobile device issues.
• Manage Microsoft 365 accounts, MFA, shared mailboxes, and access badges.
• Onboard/offboard staff: accounts, devices, access, and recovery.
• Maintain asset records and sign-out documentation.

Skills

Windows 10/11

MacOS

Microsoft 365

Active Directory

Ticketing system

Mobile devices

Customer service

Communication

Driver's license

Education

High school diploma

Associate's degree or IT cert

Job description

Odyssey House Louisiana, Inc. is seeking a full-time, exempt IT Support & Help Desk Specialist. The role provides on-site first-line IT support for staff across nine program locations, handling tickets, hardware, software, and network issues to keep staff focused on client care.

The position requires coordinating with MSP, managing MS 365 and EHR-related access, and supporting mobile devices and conferencing tech. A strong customer service orientation is essential.