Healthcare IT Support Analyst – Onsite to Remote

CereCore; Nashville (TN); Hybrid; USD 50,000 - 68,000; Full time

Job summary

CereCore is seeking a Client Support Analyst in Nashville, TN to deliver expert client support, document inquiries, and resolve issues efficiently. The role emphasizes ITIL-informed incident management, AD/NT administration experience, and strong communication as you support CereCore clients across the Revenue Cycle line of business.

The position starts onsite for 60 days, then transitions to remote with intent to convert to permanent.

Qualifications

• 1–3 years of experience preferred.
• Bachelor’s Degree preferred.
• Desktop Skills and Customer Support Experience preferred.

Responsibilities

• Facilitates Client Support Services for CereCore clients.
• Documents all customer inquiries, reported issues, and resolutions to identify, diagnose, and resolve issues promptly.
• Creates a positive client support experience and builds relationships through understanding and timely resolution.
• Provides expert support within the Revenue Cycle Line of Business and trains clients as needed.

Skills

Active Directory/NT Account adminstrat

Customer service

Problem solving

Communication

Education

Bachelor’s Degree preferred

Tools

ITIL

Project management

Job description

CereCore is seeking a Client Support Analyst in Nashville, TN to deliver expert client support, document inquiries, and resolve issues efficiently. The role emphasizes ITIL-informed incident management, AD/NT administration experience, and strong communication as you support CereCore clients across the Revenue Cycle line of business.

The position starts onsite for 60 days, then transitions to remote with intent to convert to permanent.