Healthcare IT Solutions Liaison

Stanford Health Care; California (MO); Hybrid; USD 190,109,000 - 252,101,000; Full time

Job summary

Stanford Health Care in Palo Alto is seeking a Digital Success Partner to manage stakeholder relationships within IT Applications and drive problem definition and communication across the applications team and Technology & Digital Services. This role emphasizes peer relationships, problem definition, and customer success in the digital space.

The DSP collaborates with nursing informatics, operations, and clinical leaders, maintaining ongoing engagement and ensuring transparent roadmaps, timely

Qualifications

• Bachelor's or associate degree with healthcare experience.
• 4–7 years in technical analyst or clinical operations roles.
• Proven ability to distill complex information into concise communications.

Responsibilities

• Owns stakeholder relationships in a primary domain and covers secondary areas as needed.
• Keeps abreast of clinical and operational needs, including workflow pain points and system concerns.
• Provides concise status updates to leaders, detailing risks, decisions, and next steps.
• Works with ServiceNow to monitor tickets and add context to documentation.
• Communicates roadmaps and flight plans across tickets, projects, and programs.
• Liaises between operations, informatics, application teams, and TDS leadership.

Skills

Critical thinking

Conflict navigation

Influence without authority

Active listening

ServiceNow

Stakeholder management

Education

Bachelor's or Associate degree with healthcare experience

10+ years clinical or healthcare operational experience

Tools

ServiceNow

Job description

Stanford Health Care in Palo Alto is seeking a Digital Success Partner to manage stakeholder relationships within IT Applications and drive problem definition and communication across the applications team and Technology & Digital Services. This role emphasizes peer relationships, problem definition, and customer success in the digital space.

The DSP collaborates with nursing informatics, operations, and clinical leaders, maintaining ongoing engagement and ensuring transparent roadmaps, timely