Healthcare IT Help Desk Technician - On-Site Support

Southwest Medical Center, Inc.; Liberal (KS); On-site; USD 40,000 - 50,000; Full time

Job summary

Southwest Medical Center, Inc. in Liberal, Kansas is seeking a Help Desk Technician to provide first-level technical support across various departments. The technician will handle user issues related to hardware, software, and EHR access, ensuring compliance with HIPAA and maintaining patient-care workflows.

This full-time position requires a High School diploma, with an Associate's degree preferred, and 6 months to 2 years of relevant IT support experience. The role is on-site and aims to support the clinical staff effectively.

Qualifications

• High School diploma or Equivalent required.
• Associate’s degree in information technology or Computer Science preferred.
• Six months to two years of experience in IT support or network-related roles preferred.

Responsibilities

• Serve as the first point of contact for MIS support requests.
• Provide troubleshooting and resolution for hardware and software issues.
• Assist users with password resets and account lockouts.
• Respond promptly to workflow interruptions in clinical areas.

Skills

Technical support

Troubleshooting

EHR access

Hardware/software support

Communication

Education

High School diploma or Equivalent

Associate's degree in Information Technology or Computer Science

Job description

Southwest Medical Center, Inc. in Liberal, Kansas is seeking a Help Desk Technician to provide first-level technical support across various departments. The technician will handle user issues related to hardware, software, and EHR access, ensuring compliance with HIPAA and maintaining patient-care workflows.

This full-time position requires a High School diploma, with an Associate's degree preferred, and 6 months to 2 years of relevant IT support experience. The role is on-site and aims to support the clinical staff effectively.