Healthcare IT Help Desk Specialist EMR & End-User Support

USA Health

Mobile (AL)

On-site

USD 32,000 - 52,000

Full time

7 days ago

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Job summary

USA Health is seeking an IT Help Desk professional to support the user community by evaluating, troubleshooting, and resolving hardware, software, and EMR-related issues. You will respond to inquiries via phone, email, or chat, guiding users through problem-solving steps and documenting incidents in the ticketing system.

Responsibilities include assisting in training end users, following infection control standards, and ensuring timely resolution of issues.

Qualifications

High School Diploma or equivalent and 2 years of related experience required.
Associate's Degree with IT focus and IT Help Desk experience preferred.
EMR systems experience preferred.

Responsibilities

Evaluate, troubleshoot, and resolve computer hardware, applications, and software problems.
Investigate technical problems in all applications, network, and PC support areas.
Respond to end user queries by phone, email, or chat with first level assistance.
Walk customers through problem-solving processes to determine cause and correction.
Educate end users and staff via phone, email, or chat on first level of assistance.
Document incoming concerns and escalate unresolved matters using the ticketing system.
Recommend procedure modifications or improvements.
Ensure documentation items are on help desk tickets.