Healthcare IT Help Desk Specialist

USA Health; Park Forest (AL); On-site; USD 36,000 - 56,000; Full time

Job summary

USA Health is seeking an IT Help Desk professional to support the mobile Gulf Coast community. You will assist users by troubleshooting hardware, software, and EMR-related issues, and provide first-level support via phone, email, or chat.

The role requires strong customer service, communication, and problem-solving skills, with familiarity with EMR systems. Join a team committed to reliable IT support and patient care at USA Health facilities.

Qualifications

• High School Diploma or equivalent required; related experience may substitute on a year-for-year basis.
• Associate degree with IT focus and prior help desk/EMR experience preferred.
• Comparable mix of education and experience may substitute for the above requirements.

Responsibilities

• Assists end users by evaluating, troubleshooting, and resolving computer hardware, applications, and software problems.
• Responds to end user queries by phone, email, or chat providing first level assistance and support.
• Maintains documentation of incidents and escalates unresolved matters using the ticketing system.

Skills

Customer service

Communication

Problem solving

Time management

Education

High School diploma or equivalent

Associate's Degree preferred

Tools

ServiceNow

EMR systems

Job description

USA Health is seeking an IT Help Desk professional to support the mobile Gulf Coast community. You will assist users by troubleshooting hardware, software, and EMR-related issues, and provide first-level support via phone, email, or chat.

The role requires strong customer service, communication, and problem-solving skills, with familiarity with EMR systems. Join a team committed to reliable IT support and patient care at USA Health facilities.