Clinical IT Support Specialist

Revel Staffing; Tampa (FL); On-site; USD 38,000 - 55,000; Full time

Job summary

Revel Staffing seeks an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. You will assist with password resets, EMR/EHR access issues, VPN, email, and general troubleshooting to ensure smooth operations.

The role emphasizes strong customer service, clear communication, and the ability to document issues and resolutions accurately, in a fast-paced settings where privacy and accuracy are critical.

Qualifications

• High school diploma or GED required.
• Active HIPAA compliance credential or training required.
• 1+ year of IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, password resets, VPN, and common business apps.
• Strong verbal and written communication skills; customer-focused and detail-oriented.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from staff.
• Provide first-level technical support for issues including password resets and VPN.
• Follow documented procedures and knowledge base articles to troubleshoot.
• Document incidents, steps, actions, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or IT leadership.
• Provide professional, patient, customer-focused support to users of all technical skill levels.
• Assist with user account setup and access changes as needed.
• Support increased ticket volume during peak periods and updates.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Communication (verbal & written)

Documentation

Attention to detail

Discretion/confidentiality

Calm under pressure

Education

High school diploma or GED

Associate degree in IT/CS (preferred)

Tools

Windows

Email

VPN

EMR/EHR systems

Healthcare applications

Job description

Revel Staffing seeks an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. You will assist with password resets, EMR/EHR access issues, VPN, email, and general troubleshooting to ensure smooth operations.

The role emphasizes strong customer service, clear communication, and the ability to document issues and resolutions accurately, in a fast-paced settings where privacy and accuracy are critical.