Healthcare IT Desktop Support Specialist

University of Utah Health; Salt Lake City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

University of Utah Health is seeking a Desktop Support professional to analyze IT system operations, define user needs, and act as the primary liaison between users and engineering staff. This role does not involve patient care.

Responsibilities include incident management, equipment rollout, inventory maintenance in ServiceNow, and collaboration with ITS teams on troubleshooting and upgrades. A healthcare IT background is preferred.

Qualifications

• Associate's degree in Computer Science or equivalency required.
• Preferred IT help desk experience considered an advantage.
• Knowledge of healthcare environment advantageous.

Responsibilities

• Resolves analytical incident activities through the Service Now Application Suite.
• Reviews incident management daily, providing timely problem solving and desktop support.
• Collaborates with ITS staff on troubleshooting, coverage, and projects as needed.

Skills

System design basics

Desktop OS proficiency

Effective communication

Team collaboration

Customer service excellence

Education

Associate's degree in Computer Science or equivalency

Tools

ServiceNow

Job description

University of Utah Health is seeking a Desktop Support professional to analyze IT system operations, define user needs, and act as the primary liaison between users and engineering staff. This role does not involve patient care.

Responsibilities include incident management, equipment rollout, inventory maintenance in ServiceNow, and collaboration with ITS teams on troubleshooting and upgrades. A healthcare IT background is preferred.