Healthcare IS Support Assistant (On-Call)

Lexington Health, Inc.; West Columbia (SC); On-site; USD 38,000 - 60,000; Full time

Job summary

Lexington Health is seeking an Information Services Assistant to support the IS department with routine computer, printer, and network tasks. You will assist with new office setups, user requests, and documenting actions in the ticketing system.

This role requires solid computer and printer knowledge and a customer-focused approach to help healthcare staff. Responsibilities include diagnosing and repairing PCs, setting up devices, supporting LAN/WAN, and maintaining equipment inventory.

Qualifications

• High School Diploma or Equivalent required.
• Must have a good understanding of computers, printers and applications.

Responsibilities

• Diagnose and repair personal computers, wireless carts, printers, peripherals, operating systems, and software.
• Setup/Install/Test personal computers, wireless carts, time clocks, printers, modems, multifunction devices (copier/fax/scanner), and peripheral equipment.
• Assists with support of Local Area Network and Wide Area Network; Works with the Network Administrator group to support cabling and the repair of network related outages.
• Evaluates workstations and printers for upgrade or replacement.
• Setup/Install/Maintains point of sale devices such as cash registers; Maintains inventory of parts - for PCs, printers, mobile computing carts, etc.
• Works with IS Asset Coordinator on any upgrade or software addition to ensure license compliance.
• Will be required to participate in afterhours, on-call rotation. This will require you to be available to be notified of and respond to afterhours support issues via pager. Diagnose and repair personal computers, wireless carts, printers, peripherals, operating systems, and software.

Skills

PC repair

Printer setup

LAN/WAN support

POS devices setup

Hardware troubleshooting

Education

High school diploma or equivalent

Tools

Printers

Time clocks

PCs

Job description

Lexington Health is seeking an Information Services Assistant to support the IS department with routine computer, printer, and network tasks. You will assist with new office setups, user requests, and documenting actions in the ticketing system.

This role requires solid computer and printer knowledge and a customer-focused approach to help healthcare staff. Responsibilities include diagnosing and repairing PCs, setting up devices, supporting LAN/WAN, and maintaining equipment inventory.