IS Support Assistant

Lexington Health; West Columbia (SC); On-site; USD 38,000 - 60,000; Full time

Job summary

Lexington Health is seeking an Information Services Assistant to support the IS department with routine computer, printer, and network tasks. You will assist with new office setups, user requests, and documenting actions in the ticketing system.

This role requires solid computer and printer knowledge and a customer-focused approach to help healthcare staff. Responsibilities include diagnosing and repairing PCs, setting up devices, supporting LAN/WAN, and maintaining equipment inventory.

Qualifications

• High School Diploma or Equivalent required.
• Must have a good understanding of computers, printers and applications.

Responsibilities

• Diagnose and repair personal computers, wireless carts, printers, peripherals, operating systems, and software.
• Setup/Install/Test personal computers, wireless carts, time clocks, printers, modems, multifunction devices (copier/fax/scanner), and peripheral equipment.
• Assists with support of Local Area Network and Wide Area Network; Works with the Network Administrator group to support cabling and the repair of network related outages.
• Evaluates workstations and printers for upgrade or replacement.
• Setup/Install/Maintains point of sale devices such as cash registers; Maintains inventory of parts - for PCs, printers, mobile computing carts, etc.
• Works with IS Asset Coordinator on any upgrade or software addition to ensure license compliance.
• Will be required to participate in afterhours, on-call rotation. This will require you to be available to be notified of and respond to afterhours support issues via pager. Diagnose and repair personal computers, wireless carts, printers, peripherals, operating systems, and software.

Skills

PC repair

Printer setup

LAN/WAN support

POS devices setup

Hardware troubleshooting

Education

High school diploma or equivalent

Tools

Printers

Time clocks

PCs

Job description

Select how often (in days) to receive an alert:

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bedteachinghospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcareand was first in the state to achieve Magnet with Distinctionstatus for excellence in nursing care. Consistently ranked as bestin the Columbia Metroarea by U.S. News & World Report, Lexington Healthdelivers more than 4,000babies each year, performs more than 34,000surgeries annually and isthe region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center.Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

Assist with special projects as needed in Information Services Department. Work may consist of customer service, preparing new/updated work areas, assisting with new office set-ups, etc.

Minimum Qualifications

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: None.
• Substitutable Education & Experience: None.
• Required Certifications/Licensure: None.
• Required Training: Must have a good understanding of computers, printers and applications.

Essential Functions

• Diagnosis and repair of personal computers, wireless carts, printers, peripherals, operating systems, and software
• Setup/Install/Test personal computers, wireless carts, time clocks, printers, modems, multifunction devices (copier/fax/scanner), and peripheral equipment
• Assists with support of Local Area Network and Wide Area Network; Works with the Network Administrator group to support cabling and the repair of network related outages
• Evaluates workstations and printers for upgrade or replacement
• Setup/Install/Maintains point of sale devices such as cash registers; Maintains inventory of parts - for PCs, printers, mobile computing carts, etc.
• Works with IS Asset Coordinator on any upgrade or software addition to ensure license compliance
• Will be required to participate in afterhours, on-call rotation. This will require you to be available to be notified of and respond to afterhours support issues via pager. Diagnose and repair personal computers, wireless carts, printers, peripherals, operating systems, and software.

Duties & Responsibilities

• Contacts users to gather additional details, set expectations as to when they will be there to help (e.g. Today, Thursday, next week, etc.), make appointments, or to provide updates on an open ticket.
• Provides timely and complete documentation of all support requests in the IS call logging application
• Periodically attends continuing education courses to keep abreast of technology developments.
• Maintains a positive, optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians and co-workers.
• Shows courtesy, compassion and respect, conforms to Service Excellence policy and IS working agreements.
• Willing attitude and ability to assist with any assignment.
• Performs all other duties as assigned by authorized personnel or as required in an emergency, e.g. fire or disaster.

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.