Healthcare Intake & Client Services Specialist

FALCON HOME HEALTH AND HOSPICE; Lubbock (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

ExcelaCare Home Health - Lubbock is seeking an Intake Client Services Representative to provide exceptional client service and support to patients and families. The role involves assisting office staff with daily tasks, managing calls, scheduling, and coordinating referrals within a compassionate team environment.

The position emphasizes accuracy in insurance verification, adherence to healthcare regulations, and effective communication with physicians and referral sources to ensure smooth

Qualifications

• Associate degree or equivalent work experience.
• One year of healthcare or administrative experience preferred.
• Driver’s license and auto liability insurance required; not listed in OIG Excluded Provider list.

Responsibilities

• Provide exceptional customer service and support to clients.
• Respond to inquiries and resolve issues promptly.
• Manage incoming calls and screen/transfer to appropriate departments.
• Assist with scheduling and receiving referrals.
• Verify client insurance information and communicate with referral sources.

Skills

Organizational skills

Interpersonal communication

Time management

Written communication

Verbal communication

Education

Associate degree or equivalent

Job description

ExcelaCare Home Health - Lubbock is seeking an Intake Client Services Representative to provide exceptional client service and support to patients and families. The role involves assisting office staff with daily tasks, managing calls, scheduling, and coordinating referrals within a compassionate team environment.

The position emphasizes accuracy in insurance verification, adherence to healthcare regulations, and effective communication with physicians and referral sources to ensure smooth