Healthcare Intake & Admin Coordinator | 4-Day Week

Anuvia Prevention & Recovery Center; Charlotte (NC); On-site; USD 26,000 - 29,000; Full time

Job summary

Anuvia Prevention & Recovery Center in Charlotte, NC is seeking a Health Care Support professional to join our Administration team for a 4-day work week. This role provides administrative and care coordination support to ensure efficient client intake, insurance verification, and service delivery in a HIPAA-compliant environment.

Daily duties include admissions and orientation, verifying benefits, submitting prior authorizations, processing payments, and maintaining accurate records in the EHR

Qualifications

• High school diploma or equivalent; post-secondary education preferred.
• Minimum two years of experience in insurance authorization, billing, or business administration.
• Experience in substance use disorder treatment settings a plus.
• Proficiency in MS Office and Electronic Health Record systems.
• Strong communication, organizational, and attention-to-detail skills.
• Valid NC or SC Driver's License required.
• CADC, CADCR, CADCI, or Qualified Professional (QP) credential preferred at higher levels.

Responsibilities

• Answer and route incoming calls promptly; address client and provider needs with professionalism
• Conduct client admissions, orientation, and intake; connect clients with needed services
• Verify insurance benefits, check eligibility, and submit prior authorization requests via payer portals
• Process payments, refunds, and account adjustments; prepare financial estimates for patients
• Maintain accurate client records in the Electronic Health Record (EHR) system
• Coordinate care and maintain up-to-date community resource information
• Ensure strict confidentiality of client information in compliance with HIPAA and 42 CFR Part 2
• Handle data entry, follow-ups, and correspondence with clients, providers, and insurance companies
• Support utilization management documentation and assist with prior authorization processes
• Keep the reception area clean and welcoming; assist visitors and clients to their destination
• Stay current on federal and state insurance laws, ASAM determination, and regulatory requirements
• Credentialed staff may also perform screenings, assessments, treatment planning, and group facilitation within their scope of practice

Skills

Insurance verification

EHR proficiency

Medical terminology

Communication skills

Office software

Driver's license

Credentialing awareness

Education

High school diploma

Post-secondary education preferred

Tools

MS Office

Electronic Health Records

Job description

Anuvia Prevention & Recovery Center in Charlotte, NC is seeking a Health Care Support professional to join our Administration team for a 4-day work week. This role provides administrative and care coordination support to ensure efficient client intake, insurance verification, and service delivery in a HIPAA-compliant environment.

Daily duties include admissions and orientation, verifying benefits, submitting prior authorizations, processing payments, and maintaining accurate records in the EHR