Healthcare Inside Sales Specialist - DME & Referrals

AdaptHealth, LLC; Phoenixville (Chester County); On-site; USD 42,000 - 66,000; Full time

Job summary

AdaptHealth, LLC is seeking an Inside Sales Specialist to drive referrals, manage patient and clinician relationships, and coordinate orders for durable medical equipment. You will work cross-functionally to maximize patient satisfaction and revenue.

Responsibilities include handling high-volume outbound calls, ensuring accurate processing of orders, obtaining insurance authorizations, and communicating coverage guidelines while maintaining HIPAA compliance.

Qualifications

• High School Diploma required; Associate degree from an accredited college preferred.
• One (1) year work-related experience in health care, administrative, insurance, customer services, or management regardless of industry.
• B2B or B2C sales preferred.

Responsibilities

• Effectively handling a high volume of outbound calls in a fast-paced environment.
• Generates referrals through researching various sales and marketing sources.
• Develop long-term relationships with patients, families, referrals, clinics, etc.
• Coordinate with Marketing to develop educational literature for patients, families, physicians, clinics, etc.
• Obtain, verify, and process service orders; validate codes and fees for coverage under patient policies.
• Obtain insurance authorizations and physician order signatures as needed.
• Discuss coverage guidelines with patients/referral sources and arrange payment for non-covered items.

Skills

Verbal communication

Written communication

Presentation skills

Customer service

Product knowledge

Sales motivation

Teamwork

Analytical thinking

Multitasking

MS Office

Education

High School Diploma

Associate degree preferred

Job description

AdaptHealth, LLC is seeking an Inside Sales Specialist to drive referrals, manage patient and clinician relationships, and coordinate orders for durable medical equipment. You will work cross-functionally to maximize patient satisfaction and revenue.

Responsibilities include handling high-volume outbound calls, ensuring accurate processing of orders, obtaining insurance authorizations, and communicating coverage guidelines while maintaining HIPAA compliance.