Healthcare Inbound CSR OT Available

TEKsystems; Mesa (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability

Health Spending Account

Transportation benefits

PTO / Vacation or Sick Leave

Job summary

TEKsystems is seeking a Customer Service Representative for a fully onsite role in Mesa, AZ. You will handle inbound calls, answer questions on prior authorization, and perform accurate data entry across multiple systems while maintaining high quality and attention to detail.

The position is contract-to-hire, with a pay rate of $21.00 per hour. Requirements include at least 1 year of call center experience in the last 2–3 years, typing at least 30 wpm, and solid computer skills.

Qualifications

• At least 1 year of high-volume call center experience in the last 2–3 years.
• Typing at least 30 wpm.
• Strong computer knowledge and data entry skills.
• No jumpy resumes and stable recent employment.

Responsibilities

• Handle inbound calls and some follow-up calls with accuracy.
• Answer questions on prior authorizations and general inquiries.
• Enter information accurately using multiple systems and maintain quality standards.

Skills

Customer service

Call center

Computer literacy

Job description

Description

Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers

Skills

Customer service, Call center, computer literary

Top Skills Details

Customer service,Call center,computer literary

Additional Skills & Qualifications

1 year of call center within recent employment tenure of 1 year in jobs Candidates must have the following - no jumpy resumes (client will not approve jumpy resumes) - at least a year of high volume call center experience in last 2-3 years - typing at least 30wpm - computer knowledge and skills There are the tests to use in IKM Typing Test - One Space Version (1min) 30 WPM Call Center - Telephone Skills 75% minimum Additionally in IOI: Ask candidates to describe situations to the following to screen for systems and navigation:

• "Tell me about a time you had to use several computer systems during a customer call."
• "Describe how you learned a new CRM or data entry system."
• "How do you ensure accuracy while entering information in a fast-paced call center, using multiple systems?"

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Mesa, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mesa,AZ.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.