Healthcare Implementation Specialist II — EMS/ER Coordination (Travel 40%)

University of Kentucky; Lexington (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

The Pulsara Implementation Specialist at the University of Kentucky supports deployment and adoption of Pulsara across EMS agencies, hospitals, clinics, and healthcare systems throughout Kentucky. This role is part of Kentucky’s Rural Health Transformation Program (RHTP) and supports development of RMOCCs to strengthen regional coordination and patient care access.

The position covers onboarding, implementation, and ongoing adoption with hands-on support, training, and stakeholder engagement to

Qualifications

• Experience in EMS or hospital operations with ability to engage clinical and executive stakeholders.
• Proficient with Microsoft Office applications, SharePoint, and Salesforce.

Responsibilities

• Support onboarding, implementation, and ongoing adoption of Pulsara across Kentucky EMS agencies, hospitals, and clinics.
• Perform training and stakeholder engagement to improve care coordination and reduce delays.
• Assist in workflow optimization and cross-team communication to strengthen regional medical operations coordination centers (RMOCCs).
• Travel up to 40% of the time to client sites and project milestones.

Skills

EMS experience

Stakeholder communication

Project management

Education

Bachelors in Health IT

Tools

Microsoft Office

SharePoint

Salesforce

Job description

The Pulsara Implementation Specialist at the University of Kentucky supports deployment and adoption of Pulsara across EMS agencies, hospitals, clinics, and healthcare systems throughout Kentucky. This role is part of Kentucky’s Rural Health Transformation Program (RHTP) and supports development of RMOCCs to strengthen regional coordination and patient care access.

The position covers onboarding, implementation, and ongoing adoption with hands-on support, training, and stakeholder engagement to