Healthcare Front Desk Specialist Patient-Focused Receptionist

Universal Health Services; Orem (UT); On-site; USD 26,000 - 28,000; Full time

Job summary

Center for Change in Orem, Utah is seeking a full-time Secretary/Receptionist to join a friendly front-office team in a healthcare facility dedicated to eating disorders. This 32-hour-per-week role offers a base wage of $16.00 per hour and involves welcoming patients, managing calls, scheduling appointments, assisting with payments and insurance coordination, and supporting medical records tasks.

The position emphasizes a professional, courteous interface with patients and families, with

Qualifications

• Previous receptionist or secretarial experience.
• Excellent public relations and customer interaction skills.
• Experience with medical insurance benefits preferred.
• Excellent telephone and verbal communication skills.
• Experience with multiple-line phone systems.
• Proficient in Microsoft Office suite.

Responsibilities

• Greet patients and direct them as needed; answer, screen and route calls.
• Coordinate first-time and ongoing appointment scheduling.
• Assist providers with appointment logistics and scheduling.
• Participate in payment collection and billing processes.
• Coordinate insurance benefits and basic medical records tasks.
• Support other projects and administrative duties as assigned.

Skills

Receptionist experience

Public relations

Medical insurance knowledge

Telephone communication

Multi-line phones

Tools

Microsoft Office

Job description

Center for Change in Orem, Utah is seeking a full-time Secretary/Receptionist to join a friendly front-office team in a healthcare facility dedicated to eating disorders. This 32-hour-per-week role offers a base wage of $16.00 per hour and involves welcoming patients, managing calls, scheduling appointments, assisting with payments and insurance coordination, and supporting medical records tasks.

The position emphasizes a professional, courteous interface with patients and families, with