Healthcare Front Desk Associate: Warm Welcome & Scheduling

Holston Medical Group; Kingsport (TN); On-site; USD 21,000 - 29,000; Full time

Job summary

Holston Medical Group in Kingsport, TN is seeking a Front Office I to be the warm first contact for patients entering the office or calling in. You will check in patients, collect co-pays, log payments, schedule follow-ups and ensure smooth daily operations in a patient‑focused environment.

Ideal candidates have HS diploma and 1–2 years in a medical office or customer service, with strong communication, cash handling and HIPAA knowledge to support efficient, compliant care delivery.

Qualifications

• High School diploma or equivalent required.
• 1–2 years’ experience in a medical office or customer service position preferred.
• Proven success asking for payment, making change, and balancing a cash drawer.
• Working knowledge of managed care and understanding of HMO’s and PPO’s preferred.
• Excellent customer service skills are a must.

Responsibilities

• Open the office, greet patients and collect insurance information and payments.
• Check in/out patients, verify demographics and insurance eligibility, post payments.
• Schedule follow-up appointments and balance daily transactions.
• Answer phones, route inquiries and support HIPAA compliance in daily tasks.
• Provide accurate information and assist nurses and providers as needed.

Skills

Customer service

Cash handling

Data entry

HIPAA knowledge

Phone etiquette

Education

High School diploma or equivalent

1-2 years medical office experience (preferred)

Job description

Holston Medical Group in Kingsport, TN is seeking a Front Office I to be the warm first contact for patients entering the office or calling in. You will check in patients, collect co-pays, log payments, schedule follow-ups and ensure smooth daily operations in a patient‑focused environment.

Ideal candidates have HS diploma and 1–2 years in a medical office or customer service, with strong communication, cash handling and HIPAA knowledge to support efficient, compliant care delivery.