Healthcare Facilities & Tenant Services Coordinator

Cybersearch, LTD.; Wheaton (IL); Hybrid; USD 42,000 - 63,000; Full time

Job summary

Cybersearch, LTD. seeks a Facilities & Tenant Services Coordinator for our hospital property operations team in DuPage County, IL.

This hybrid role blends tenant service with vendor management and budget support, reporting to the Property Operations Manager and senior leadership. You will be the primary contact for tenants and visitors, assess needs, prioritize requests, and coordinate service delivery across departments while ensuring contract compliance and accurate invoicing in a busy

Qualifications

• A bachelor's degree, or 4 years of experience in a business office or professional setting
• Face-to-face customer service experience, ideally in healthcare, facilities, property management, or hospitality
• Strong organization and time management, with the ability to handle many requests in a fast-paced environment
• Experience working with vendors, purchase orders, and invoices
• Clear, professional writing and speaking skills
• Strong skills in Microsoft Word, Excel, and PowerPoint. Visio is a plus.

Responsibilities

• Provide a single point of contact for Property Operations customer service demonstrating a positive, enthusiastic customer service experience.
• Assess tenant and service needs for the property and assigns priority to each request.
• Resolves complex or critical situations involving tenants and visitors, consulting manager for guidance as needed.
• Facilitates a multi-disciplinary and collaborative approach to tenant and visitor customer service and interdepartmental problem solving.
• Identifies, analyzes, and communicates key tenant service issues/trends and reports findings to management.
• Provides vendor and contractor management through scheduling of services, insurance compliance, bids, requisitions and invoices, purchase orders, and meetings with account reps.
• Assists in the preparation of the annual expense budget, provides proposals to tenants for additional services and coordinates billing.

Skills

Customer service

Organization

Time management

Vendor management

Communication skills

Healthcare setting experience

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Visio

Job description

Cybersearch, LTD. seeks a Facilities & Tenant Services Coordinator for our hospital property operations team in DuPage County, IL.

This hybrid role blends tenant service with vendor management and budget support, reporting to the Property Operations Manager and senior leadership. You will be the primary contact for tenants and visitors, assess needs, prioritize requests, and coordinate service delivery across departments while ensuring contract compliance and accurate invoicing in a busy